Вікторія

Victoria Bondareva
Customer Support Representative
I am a professional with a degree in Management and over 10 years of experience in
customer-facing roles. I have a strong background in HR, online sales, and
professional client services. I am an empathetic person who knows how to listen to
clients and find the best solutions for their needs. I have good written English skills, a
proactive approach to problem-solving, and experience working with specialized

Contact software. I have a reliable remote work setup, including fiber-optic internet and a
power generator to ensure a stable connection and 100% availability during power
outages.
Phone
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Email 2021 -Present
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Соsmetologist/Consultant
Address
Gorishni Plavni, Poltava -provided professional consultations to understand client needs and recommend
region the best treatments;
-listened to client concerns and found effective solutions to ensure satisfaction;

Education -built strong, long-term relationships with clients through a patient and caring
approach;
-kept accurate records of client history, treatments, and future appointments;
2020 -quickly learned to operate professional equipment and followed all safety
School of Aesthetic protocols strictly.
Cosmetology L'Estet Group
Cosmetologist 2017-2019
2008-2013
Ferrexpo (Poltava & Yeristovo Mining)
Institute for
Entrepreneurship "Strategy” HR Specialist
Management and
-managed personal files for over 400 employees, ensuring all data was accurate;
Administration
-handled hiring, transfers, and termination processes according to labor laws;

Skills -managed vacation schedules and ensured all activities followed official
regulations;
Soft skills -searched for candidates and conducted job interviews together with department
managers and workshop heads;
Client oriented -worked with the IT team to test and improve HR software to make department
tasks more efficient.
Communication

Multitasking
2014-2016
Optimization Selena Textile (Online Store)

Problem-Solving Customer Service Manager

Language -helped customers place orders through the website and managed the sales
process;
-provided support via phone and email, answering questions about products and
Ukrainian - Native shipping;
-handled customer complaints professionally to ensure a positive user experience;
English - B1
-used specialized sales software (Torgsoft) to manage stock and process
transactions;
-worked with delivery companies to ensure orders reached customers on time;
-communicated with suppliers to maintain product availability.