Kateryna

KATERYNA POLISHKO
Chief Operating Officer / Operations & Scaling Leader

Chief Operating Officer with 10+ years of experience leading
operations for technology, BPO, and service companies, managing
organizations from 80 to 1,500+ employees across multi-location and
remote teams. Proven track record in scaling operations, improving
profitability, building executive teams, and partnering with CEOs and
Boards to execute growth strategies. Strong expertise in P&L
management, KPI-driven performance, process optimization, and
--- people leadership in high-growth and transformation environments.
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PROFESSIONAL EXPERIENCE
(Telegram/WhatsApp)
StartupCraft Inc
🔗 LinkedIn: Blockchain, Web & Mobile Development
[открыть контакты](см. выше в блоке «контактная информация») https://startupcraft.io/
polishko Chief Operating Officer (Remote) Sep 2021 – Jan 2025
~80 employees
📍Hurghada, Egypt (open to • Owned day-to-day operational performance and
profitability across a portfolio of 20+ client projects,
remote/ business travel)
ensuring delivery quality and margin control
• Partnered closely with Founder/CEO on company strategy,
--- goal setting, and operational execution
Core Competencies: • Built and monitored KPI frameworks for Project
Management, improving predictability, delivery efficiency,
• Operational Strategy & and cross-team utilization
Execution • Reduced operational inefficiencies by ~30%
• P&L Management, • Oversaw budgeting, financial reporting, and operational
planning in close cooperation with Finance and Leadership
Budgeting & Financial
• Led HR & Recruiting functions, supporting company
Control growth, talent retention, and leadership development
• Scaling Operations & • Supervised sales operations and onboarding of new clients
Teams in close collaboration with Sales Department
• KPI Frameworks & • Worked with CTO and Technical Leads to align delivery
Performance capacity with sales pipeline and business priorities
Management • Supported development, improvement, and market
positioning of the company’s internal work-management
• Cross-functional
product
Leadership (Tech, Sales,
HR, Finance)
• Process Optimization &
Mindy Support
Automation BPO & Data Annotation Services
https://mindy-support.com/
• Client & Stakeholder
Chief Operating Officer (Kyiv) June 2020 – July 2021
Management
~1,500+ employees | 6 locations
• Change &
• Led end-to-end operations for a 1,500+ employee
Transformation organization across multiple locations and remote teams
Management • Managed Operations Department including Project Office,
BPO Division, Quality Assurance, Planning & Reporting,
and IT
--- • Designed and implemented KPI systems, capacity planning
Education: models, and quality standards to support scalability and
profitability
• Kyiv National Linguistic • Improved operational efficiency across multi-site teams,
University (2001-2006) reducing delivery risks and improving margin stability
• Ensured achievement of financial, operational, and service
delivery targets
Specialization: • Optimized costs and supported revenue growth of 20%
• English language and • Built and maintained strong long-term relationships with
literature key clients and strategic partners
• Partnered with CEO and Management Board on company
---
strategy, growth planning, and organizational structure
Languages: • Actively promoted company culture, leadership standards,
and operational discipline during rapid growth
• Russian – Native
• Ukrainian – Native State Property Fund of Ukraine
• English – Advanced Central Government Body
--- http://www.spfu.gov.ua/en/
Advisor to the Head/Acting Chief of Staff Feb 2020 – May 2020
Additional Information: • Advised the Head of SPFU on organizational, operational,
and coordination matters
• International leadership
• Supported establishment of the Sustainable Investments
experience
Office, including team recruitment
• Comfortable working with • Coordinated cooperation with international donors and
distributed and institutions (UN, IMF)
multicultural teams • Prepared and accompanied executive leadership for high-
• Ready to travel as level meetings with Government, Parliament, and
required President’s Office
• Coordinated cross-department execution of strategic
initiatives

PLS Logistics Services
American third-party logistics company
http://www.plslogistics.com/
Branch Manager (Odesa->Lviv) Nov 2014 – Feb 2020
~100 employees
• Took over operations in Odessa
• Established and scaled Lviv branch from zero to 100
employees across 16 teams
• Led operations, HR, recruiting, and administrative
functions
• Implemented service standards, performance management
systems, and training programs
• Built strong internal culture and leadership pipeline
• Managed payroll, office infrastructure, contracts, and
employee lifecycle processes

Earlier Career:
Operations, Quality Management, and Call Center Leadership
roles within Turkcell Group companies (Lifecell, Global Bilgi),
progressing from Agent to Call Center Manager.