Софія

SOFIIA
KRYZHANIVSKA
Senior Human Resources

CONTACT

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[открыть контакты](см. выше в блоке «контактная информация») SUMMARY
Lviv, Ukraine
Senior HR & Talent Success Professional with 10+ years of
Linkedin experience, including 6 years in IT.
Started as an HR Generalist building HR processes from scratch,
EDUCATION and currently work as a Resource Manager focused on strategic
Ivan Franko National University people management, budget oversight, and internal staffing.
2008 - 2012
Oversaw a talent pool of 150+ employees, driving a 91.7%
Bachelor, Journalism
redeployment success rate and reducing hiring costs through
Natural Sciences College
effective internal mobility. I apply best practices, a data‑driven
2005 - 2008
Associate border environmental control mindset, and continuous learning to deliver strong business impact.
Leverage advanced AI tools, including M365 Copilot, to optimize
CERTIFICATIONS Talent Success operations—reducing manual workload by 30–40%,
SoftServe, internal course – “Coaching accelerating reporting by up to 50%, and increasing team AI
program for managers”, October 2025 adoption by 60%+. Use coaching techniques to support managers
Udemy. ”AI for business – AI 101 and employees, and bring strong self‑organization, time
fundamentals for managers and leaders”, management, and negotiation skills.
July 2025 Motivated to contribute my experience, strategic thinking, and
Udemy, “AI Best practices for people people‑centered approach to strengthen business performance and
manager and team member”, July 2025 employee well‑being.
Udemy, “Conflict management: The WORK EXPERIENCE
Complete Guide”, June 2025 SoftServe
SoftServe, training “Coaching program for SENIOR HR/ RESOURCE MANAGER (TES T AU T OMA T ION , BI G DAT A ,
managers”, May 2025 DW/BI, DB)
July 2022 - Present
SHRM, Online course – “Veterans at Work
Budget forecast and compensation management
Certificate” , APRIL 2023
Working closely with internal stakeholders
Udemy, “Critical thinking strategies for
Risk assessment and crisis management
better decisions”, " November 2022
Working with the eNPS score, analyze and build an action plan.
Ukrainian Sourcing School.Vol 6, Online -
Working with retention and attrition metrics
Sourcing technology, December 2020
Building analytics based on raw data on relevant activities and
SKILLS presentations.
People management Working in a cross-location environment
Forecasting External market analysis and market demand
Budgeting Onboarding and offboarding procedures
Risk Management Building an action plan for the future rotation and staffing
Cost Control process
Analysis of External and Internal market Career Advising for employees (developing, retraining, career
demand direction change)
Driving learning and development activities
 Time management and dealing with Cooperation with IT Academy
deadlines Hiring Process for external candidates
Peakon analysis Staffing process inside the company
Negotiation skills work closely with Working with all types of employment (regular employees, PE,
different stakeholders regular Diia, gig-contract, and other types abroad)
Conducting 1-2-1 meetings, exit interviews, and providing
TOOLS
feedback regularly.
Trello, Asana Work with the hunting cases process
Confluence Volunteering in CSR activities
Forecasting and Compensation tools Working with veterans
Staffing board, BPM online, other CRM Newcomers mentoring
systems Creating content for the internal portal
Workday
ACHIEVEMENTS
MyCareer
Achieved a 91.7% redeployment rate in 2025 and Q1 2026.
Power BI
Organized different approaches for retraining and switching
Microsoft Office & Open Office
internal employees from one technology to another, and at the
PeEx
same time, addressed the company's business needs through
1C
internal candidates.
Canva
After the retraining program, I set up a data‑driven technical
AI (Copilot, Chat GPT)
assessment by engaging a trusted interviewer to evaluate
OPERATING SYSTEMS engineers and provide structured feedback on their skill levels.
MacOS With no budget for additional costs, I partnered with HR
Microsoft Windows Marketing to offer corporate merch as a non‑monetary
thank‑you, which kept the process efficient and the interviewers
LANGUAGES
satisfied.
English - Upper-intermediate Organized partnerships with volunteer projects, providing
Ukrainian - Native retrained employees with hands‑on project experience in new
Italian - Pre-Intermediate technologies.
Implemented a preventive upskilling strategy by adding
in‑demand technologies to employee profiles.
Together with the team, we implemented my ideas for the GTO
Digest project and have recently released it.
Overall, contributed through operational excellence,
cost‑efficient initiatives, and strong employee‑development
support while continuing to invest in my own growth.
AI SKILLS
AI‑Driven Talent Operations: Leveraged M365 Copilot and LLMs to streamline talent workflows, cutting manual
effort by 30–40% and accelerating insights delivery for leadership.
Automation & Productivity: Built automated workflows for communications, reporting, sentiment analysis, and
documentation, reducing administrative load by up to 50%.
Data Intelligence: Applied AI to integrate and analyze multi‑source data, improving the accuracy of talent
insights and shortening decision cycles by 25%.
AI‑Generated Content: Delivered high‑quality performance reviews, communications, and guides 2–3× faster
while maintaining consistency and tone alignment.
Process Optimization: Introduced AI‑driven improvements across Talent Success operations, reducing
bottlenecks and boosting process consistency by 20–30%.
AI Adoption Leadership: Led internal AI enablement, training teams on practical and responsible usage;
increased AI adoption and daily usage by 40%+.
SoftServe
RECRUITER (JAVA, TEST AUTOMATION, .N E T, C ++, SCA L A, P HP, DEV O PS)
September 2021- July 2022
Recruitment full life cycle
Sourcing strategy
Sourcing process
Screening СV
X-Ray and Boolean search
Conducting interviews
Hiring process.
Working with KPI and OKRs

EVNE Developers
HR GENERALIST (.NET, RUBY, PHP, WEBU I , M O BIL E , P M , U I /UX DES I GNE R , M A RK E T I NG SP E C I AL I ST , E TC . )
March 2020- September 2021
Recruitment full life cycle
Sourcing strategy
Sourcing process and CV screening
X-Ray and Boolean search
Conducting interviews
Onboarding and offboarding process
Regular monitoring of employee satisfaction and involvement, and other HR activities.
Reviewing existing and writing new HR policies from scratch with the team for the company (all related HR
internal and recruitment processes and cooperation with other departments as well).
Event management
Learning and development of employees
ACHIEVEMENTS
Opened Lviv office and implemented and supported the corporate culture
I have written HR and Recruitment policies and collaborated with different departments within the company.
Implement a new process
Increased the team in Lviv Office from 3 people to 15 great specialists
Carried out the onboarding and offboarding process
Organized team building in Lviv office to create and keep team spirit.

Trans.EU
HR OPERATIONS
February 2019- February 2020

Hiring employees and preparing all supporting documentation.
Processing primary documentation, invoices, and verifying enterprise banking documents.
Maintaining vendor, customer, and employee accounting data in 1C and the electronic document management
system.
Compiling financial reporting tables in Excel, Google Sheets, and the CRM system.

Programs for business
HR BUSINESS PARTNER
February 2019- February 2020

Coaching co-workers on public speaking and presentation skills
Staff training
Inter-company dispute resolution
 Establishment and management of the client base
Building and maintenance of relationships with vendors, service providers, and consumers
Developing courses in line with the curriculum requirements of All Departments.
Creating a motivation system for all departments

ACHIEVEMENTS
Created a motivation system for employees, increasing engagement and performance.
Through coaching, I helped employees become more motivated and happier in their daily work.
Developed employees’ hard and soft skills through structured growth plans and support.
Programs for business
HR GENERALIST

June 2014 – February 2017
Managed end‑to‑end search and hiring processes for open roles across multiple departments.
Conducted job analyses and evaluations and structured workflows that improved task quality and efficiency.
Organized corporate events, meetings, and training sessions to support employee engagement and
development.
Developed incentive programs and team‑building initiatives to strengthen team cohesion.
Created a success‑driven motivation system for all staff to improve performance and engagement.