Daria

Customer Support Manager with strong
experience in client-facing support,
operations, and delivery coordination across
digital platforms. Skilled in building efficient
support processes, and taking full ownership
in fast-paced environments. People-oriented
professional who finds genuine satisfaction in
helping others and making complex things
easier for users.

Education History
Los Angeles City College

Daria Business Administration Aug 2019-Oct 2021

Yefimova Work Experience
PL Amazon
Executive Assistant
Amazon ASSISTANT Oct 2018 -March 2021
Customer Support
Commenting reviews
Delivery Manager PL
Working with feedbacks
Excellent command of English and extraordinary
Spain communication skills
Answering messages
[открыть контакты](см. выше в блоке «контактная информация») Emails from customers
Working with Alibaba and signing deals
Research for new products ( working with
[открыть контакты](см. выше в блоке «контактная информация») Hellium)
Shooting video for your products and taking
professional pictures. Working with amazon
support in case you need to solve the issue
immediately.

Skills Aug 2021 - Dec
Profit Whales
2021
Delivery Client Manager
Management Talking with clients, and managing
accounts and product developments.
Looking for new ideas, and launching them.

Problem Solving Walks/Devour June 2022 - August
2023
Customer Support Manager
Working on Slack, and dealing with team
Creativity members.
Answering emails and phone calls from
customers.
Solving hard cases and figuring out the
Leadership best solution.
Selling tours over the phone to future
clients.
Uploading new tour on B2B platforms.
Assisting with distributor account
management.
Communicating tour details on websites,
schedules and vouchers.
Uploading of new tours & schedules.
 September 2023 -
BetterMe October 2024

Customer Billing Support

Slack
Solving tickets and taking calls in ZenDesk
Solidgate
WL and V3
Talking with angry customers, and hear
what they need and try to save the money
for the company and left customers
satisfied.

October 2025 -
[открыть контакты](см. выше в блоке «контактная информация»)
GenAI November 2025

Executive Assistant
[открыть контакты](см. выше в блоке «контактная информация»)
Provided high-level administrative
support to the CEO and executive
team, managing daily schedules,
meetings, and travel arrangements.
Managed complex calendars,
prioritized appointments, and
optimized time management for
executives.
Acted as the first point of contact for
senior executives, clients, and partners,
providing professional and efficient
communication.
Booked hotels, flights, and
transportation for executives and
employees, optimizing costs and
ensuring travel efficiency.
Maintained and reconciled corporate
credit card expenses, prepared
financial reports, and ensured
compliance with company policies.
November 2025 -
GenAI present

Delivery Manager
Led end-to-end delivery of GenAI-
powered products, ensuring on-time,
on-budget, and high-quality execution.
Implemented delivery metrics and
reporting frameworks (KPIs, progress
tracking) to enable data-driven
decision-making and transparency.
Served as the primary point of contact
for clients, managing communication,
expectations, and delivery alignment
throughout the project lifecycle.
Coordinated and executed client
advertising placements on the
company’s platform, ensuring accurate
delivery, visibility, and alignment with
business objectives
Collaborated with internal product,
engineering, and commercial teams to
align client advertising requirements
with platform capabilities and delivery
timelines.