Alex

ALEX KHOMYNETS
IT Support Engineer | VoIP and Asterisk Specialist | Technical Support Engineer
Ivano-Frankivsk, Ukraine | Phone: [открыть контакты](см. выше в блоке «контактная информация») | Email: [открыть контакты](см. выше в блоке «контактная информация»)
Work preference: Remote or hybrid | Available for EU and US time zones

PROFESSIONAL SUMMARY
IT Support Engineer and Technical Support Specialist with 5+ years of experience in L1/L2 (Tier 1 and Tier 2) technical
support and 7 years of fully remote work with Ukrainian and US-based teams. Specialise in VoIP (Voice over IP)
infrastructure: Asterisk administration, SIP troubleshooting and IP-PBX configuration for call centres and online
marketplaces. Experienced in Active Directory administration, Microsoft 365 (Office 365) support and Jira-based
ticketing and incident management, working to defined SLAs. Self-taught Unreal Engine 5 developer, currently building
a cooperative multiplayer game as a contract project alongside full-time employment. Ukrainian (native), English (B2).

CORE COMPETENCIES
VoIP Support | Asterisk Administration | SIP Troubleshooting | IP-PBX Configuration | Unified Communications |
Telephony Support | IT Service Desk | Help Desk Support | Technical Support (L1/L2) | Incident Management | Ticket
Triage and Escalation | SLA Compliance | Active Directory | Microsoft 365 / Office 365 | Windows Server | TCP/IP
Networking | Remote Desktop Support | ITSM | Jira Service Management | Technical Documentation | Knowledge Base
Management | Customer Communication | Root Cause Analysis | English B2

TECHNICAL SKILLS
VoIP and Telephony: Asterisk, SIP, IP-PBX configuration, SIP trunk and extension setup, call routing, registration
troubleshooting, call-quality diagnostics, telephony for call centres and online marketplaces
Systems and Cloud: Windows, Windows Server, Active Directory (user accounts, security groups, access rights),
Microsoft 365 / Office 365 administration, Exchange mailboxes, remote support tooling
Support and ITSM: Jira, Jira Service Management, full ticket lifecycle, incident triage and escalation, SLA-driven
support, knowledge base and technical documentation
Networking: TCP/IP fundamentals, network connectivity and port troubleshooting
Game Development: Unreal Engine 5 (Blueprints, UMG, Gameplay Framework), Git, Git LFS for large binary projects,
Java fundamentals
AI and Media Tools: Claude, ChatGPT and Gemini for code assistance, technical documentation and workflow
automation, including MCP server integration; Stable Diffusion; Microsoft Designer; CapCut
Languages: Ukrainian (native), English (B2) used daily in written and spoken technical support

PROFESSIONAL EXPERIENCE

IT Support Engineer (L2 Technical Support, VoIP)
Techline-Modal LLC | Remote | July 2024 – Present
• Provide L1/L2 technical support for the connection and configuration of VoIP services and telephony servers used by
call centres and online marketplaces.
• Configure Asterisk-based IP-PBX setups and SIP connectivity for business clients, and troubleshoot registration,
call-routing and call-quality issues.
• Perform root cause analysis across the full path of a call, covering client software, PBX configuration, server and
network layers, and escalate with clear reproduction steps.
• Maintain internal technical documentation of recurring incidents and their resolutions, reducing handling time on
repeat cases and the need for senior escalation.
IT Service Desk Agent / Technical Support Specialist
GeeksForLess | Remote | August 2021 – July 2024
• Delivered remote technical support for mobile phones, tablets, laptops and desktops to an international,
English-speaking customer base.
• Administered user accounts, security groups, access rights and mailboxes in Active Directory and Microsoft 365
(Office 365).
• Owned the full ticket lifecycle in Jira, covering intake, triage, prioritisation, resolution and closure within agreed
service level agreements (SLAs).
• Provided support for internal company products and handled customer requests across phone, email and ticketing
channels.
Driver Manager / Dispatcher
VS Carriers, Inc. | Remote | April 2019 – August 2021
• Sourced and booked freight loads for US routes, coordinating daily between drivers and brokers across multiple time
zones.
• Trained and onboarded new dispatchers on internal processes and the company account management system.
• Resolved disputes between drivers and brokers, protecting delivery schedules and long-term customer relationships.
Dispatcher
AX Express | Remote | November 2018 – March 2019
• Sourced and booked freight loads and maintained continuous communication with drivers and brokers.
Sales Representative
Square Meter | Ivano-Frankivsk, Ukraine | September 2014 – September 2018
• Sold interior and entrance doors, owning the order cycle from customer consultation through delivery and
installation.
• Worked directly with Ukrainian manufacturers on stock availability, pricing and custom orders.

PROJECTS

Tides of Doom | Unreal Engine 5 | Gameplay and UI Developer (contract project)
June 2026 – Present
• Building a pirate-themed cooperative multiplayer extraction game in Unreal Engine 5 for an external client. Fully
self-taught in the engine.
• Implement gameplay systems using Blueprints and the Unreal Engine Gameplay Framework (GameMode,
PlayerController, Character), and build the game user interface in UMG.
• Set up and maintain project version control with Git and Git LFS, including gitattributes and gitignore configuration for
large binary Unreal assets.
• Own the project end to end: scope, milestones, asset pipeline and repository management.
Repository is private under client agreement; technical details available on request.

EDUCATION

Master of Arts, Humanities and Social Studies
West Ukrainian National University, Ivano-Frankivsk Institute of Management, Ukraine
Bachelor of Science, Chemistry
Vasyl Stefanyk Precarpathian National University, Ivano-Frankivsk, Ukraine

PROFESSIONAL DEVELOPMENT
• Java Core programming course, IT Cluster, Ivano-Frankivsk, 2017
• Java programming course, IT Academia, 2016