Сервис поиска работы №1 в Украине
Петро
Customer support representative
- Рассматривает должности:
- Customer support representative, Оператор служби підтримки, Менеджер з продажу, Менеджер з транспорту, Retention-менеджер, Менеджер з якості, Оператор чата, Диспетчер, Оператор кол-центру, Перекладач англійської
- Город проживания:
- Ивано-Франковск
- Готов работать:
- Удаленно
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/18690564/
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Senyk Petro
Customer Success Specialist /Guest experience/Luxury hospitality
Location :Remote – Thailand (UTC +7 ) available for US/EU hours
Email: [открыть контакты ](см. выше в блоке «контактная информация») / Phone : [открыть контакты ](см. выше в блоке «контактная информация»)
Languages: English (fluent) ,Ukrainian (Native) , Russian ( Fluent), German ( Intermediate)
Professional summary
Results - driven Customer Success professional with 6 + years in luxury hospitality across Crystal cruises and Costa Cruises.Managed 150+ guests interaction daily ,resolved high -value escalations ,and consistently exceed upsell targets by 15 -20 %.Proven ability to drive guests satisfaction and collaborate with cross-functional teams in fast -paced environments .Based in Thailand available for US Coast and EU business hours.
Core Skills
Customer Success : Client onboarding. Retention,escalation management , upselling,Nps improvement
Operations: Pos (Micros,Opera PMS),CRM tools ,reporting, USPH/HACCP compliance
Technical : Microsoft Excel , Word ,PowerPoint ,Zendesk, Salesforce basics
Soft Skills : Communication ,problem - solving , conflict resolution ,cross- cultural communication, training
Professional Experience
Customer Success Specialist/ Costa Cruises /2018 -2023
Customer Success Specialist/ Crystal cruises / 2024-2026
Managed dining operations for 120+ guests per service in luxury fine dining environment
Maintained 95%guests satisfaction score through proactive service recovery and personalized follow – up
Trained and supervised 4 junior staff members ,reducing service errors by 30% within 3 months
Upsold specialty dining and beverage revenue per guests by 18 %
Handled VIP and high – valued guests escalations ,retaining 95 % of at -risk bookings
Proceed orders and payments using Micros POS ,ensuring 100% accuracy and USPH compliance
Receptionist : Citrus Park Hotel ,Antalya , Turkey 2023 -2024
Managed check -in /check -out for 200 + guests weekly , resolving complaints with 90% first contact resolution
Prepared nightly audit reports and maintained cashless billing system accuracy
Coordinated excursions and transportation for international guests across 5 languages
Education
VASYL STEFANYK - PRECARPATHIAN NATIONAL UNIVERSITY(English philology department) from 09.2013 – 07.2017
Certification
HACCP food safety Certificate
First Aid training
A-V/6-1 security awareness
Customer Success Specialist /Guest experience/Luxury hospitality
Location :Remote – Thailand (UTC +7 ) available for US/EU hours
Email: [
Languages: English (fluent) ,Ukrainian (Native) , Russian ( Fluent), German ( Intermediate)
Professional summary
Results - driven Customer Success professional with 6 + years in luxury hospitality across Crystal cruises and Costa Cruises.Managed 150+ guests interaction daily ,resolved high -value escalations ,and consistently exceed upsell targets by 15 -20 %.Proven ability to drive guests satisfaction and collaborate with cross-functional teams in fast -paced environments .Based in Thailand available for US Coast and EU business hours.
Core Skills
Customer Success : Client onboarding. Retention,escalation management , upselling,Nps improvement
Operations: Pos (Micros,Opera PMS),CRM tools ,reporting, USPH/HACCP compliance
Technical : Microsoft Excel , Word ,PowerPoint ,Zendesk, Salesforce basics
Soft Skills : Communication ,problem - solving , conflict resolution ,cross- cultural communication, training
Professional Experience
Customer Success Specialist/ Costa Cruises /2018 -2023
Customer Success Specialist/ Crystal cruises / 2024-2026
Managed dining operations for 120+ guests per service in luxury fine dining environment
Maintained 95%guests satisfaction score through proactive service recovery and personalized follow – up
Trained and supervised 4 junior staff members ,reducing service errors by 30% within 3 months
Upsold specialty dining and beverage revenue per guests by 18 %
Handled VIP and high – valued guests escalations ,retaining 95 % of at -risk bookings
Proceed orders and payments using Micros POS ,ensuring 100% accuracy and USPH compliance
Receptionist : Citrus Park Hotel ,Antalya , Turkey 2023 -2024
Managed check -in /check -out for 200 + guests weekly , resolving complaints with 90% first contact resolution
Prepared nightly audit reports and maintained cashless billing system accuracy
Coordinated excursions and transportation for international guests across 5 languages
Education
VASYL STEFANYK - PRECARPATHIAN NATIONAL UNIVERSITY(English philology department) from 09.2013 – 07.2017
Certification
HACCP food safety Certificate
First Aid training
A-V/6-1 security awareness
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/18690564/