Катерина

Kateryna Korolova
Ukraine
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CREATIVE PRODUCTION MANAGER | CREATIVE MARKETING SPECIALIST
Creative Production Manager with 3 years of experience in beauty e-commerce, specializing in UGC creator management, content production, email marketing, and creative coordination. Promoted internally from Customer Support to a marketing role after demonstrating strong communication, organizational, and project management skills. Experienced in supporting brand growth across European and US markets, collaborating with creators, designers, video editors, and media buyers.

WORK EXPERIENCE
BeComerz
• Creative Production Manager (June 2023 – February 2026 ) -
• Managed the full cycle of UGC content production for beauty and skincare products.
• Sourced, evaluated, and communicated with over 500 creator profiles monthly across social media and creator platforms.
• Built and maintained a network of UGC creators and influencers for long-term collaboration.
• Developed creative briefs and content requirements for creators and contractors.
• Coordinated designers, video editors, media buyers, and external vendors.
• Organized 5 commercial photo and video shoots, including talent sourcing, location booking, scheduling, and payment coordination.
• Conducted competitor and creative research using Meta Ad Library, AdSpy, and Foreplay.
• Created marketing assets using Canva and AI tools including Midjourney, Leonardo AI, and ChatGPT.
• Planned and launched up to 15 email marketing campaigns per month across Swedish, Norwegian, and French markets using Klaviyo.
• Created and managed product pages, advertorials, and landing pages in Shopify and PageFly.
• Supported Meta advertising campaign launches and creative asset management.

BeComerz (e-commerce)
• Customer Support Specialist (July 2020 – May 2023) -
• Provided customer support across email, social media, and CRM systems for international e-commerce brands.
• Managed disputes and chargeback cases through PayPal, Klarna, and Stripe.
• Coordinated with suppliers and fulfillment partners.
• Monitored order delivery and logistics processes using Shopify and 17Track.
• Trained and onboarded new team members.
• Promoted internally to Creative Production Manager based on performance and initiative.

AMZ-Expert Pro
• Customer Service Team Specialist (May 2018 – April 2020 ) -
• Managed customer support operations for Amazon accounts.
• Coordinated order processing, returns, and customer communication.
• Collaborated with Amazon representatives and internal departments.
• Participated in testing and implementation of new operational processes.
• Trained and supported new employees.

EDUCATION
National Technical University “Kharkiv Polytechnic Institute”
Specialist Degree in Management of Organizations and Administration (2012-2015)
National Technical University “Kharkiv Polytechnic Institute”
Specialist Degree in Ecology and Chemical Technologies (2009-2015)

ADDITIONAL INFORMATION
Languages:
Ukrainian — Native
English — Intermediate
Russian — Fluent
Hard Skills :
UGC Creator Management • Influencer Outreach • Creative Production • Content Production • Email Marketing • Competitor Research • Creative Brief Development • Creator Sourcing • Landing Page Creation • E-commerce Operations • Meta Ads Support • Creative Performance Analysis
Tools & Platforms:
Shopify • Klaviyo • PageFly • Meta Ads Manager • Meta Ad Library • AdSpy • Foreplay • Instagram • Canva • ChatGPT • Midjourney • Cometly • 17Track
Soft Skills:
Project Coordination • Cross-functional Collaboration • Communication • Organization • Attention to Detail • Initiative • Problem Solving • Team Training & Onboarding
Courses:
Ecom Talent — How To Make Ads & Scale Ecommerce Brands
Targetorium — Digital Growth Hacking
Influencers Course by Alex Philip
Matveev Creative Strategy
Interlink English Language Program