Дмитро

DMYTRO ROZHKOV
08.03.2003

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Contacts

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Warsaw, Poland

PROFESSIONAL SUMMARY
Motivated specialist with experience in sales, customer service, business process
organization, and technical support. Successful track record working with international
clients (English B2, Russian - fluent). Quick learner of new technologies, especially artificial
intelligence tools, business process automation, and CRM optimization.

WORK EXPERIENCE

Sales Manager (Salesman / Middle-Ticket Closer)
Prifinance (prifinance.com)
September 2025 - June 2026(9 months)
- Specialized in middle and high-ticket closing in the field of international legal and financial
consulting.
- Sold comprehensive services: company registration abroad, opening corporate bank
accounts, obtaining crypto, payment, and gambling licenses, tax planning.
- Successfully closed deals with clients from Ukraine, Europe, and other countries in the
range of $2,000 to $6,000+.
- Worked with warm and cold leads, conducted consultations, identified client needs, and
presented personalized solutions.
- Maintained a high conversion rate through deep product knowledge, effective objection
handling, and strong focus on client value.
- Developed the client portfolio in the Legal & Fintech consulting direction.

Technical Support Specialist
UkrLandFarming, Kyiv, main office
2021 – 2022
- Handled over 550 requests per month (office, phone, 1C, email).
- Resolved technical issues on first contact in 80% of cases.
- Maintained employee satisfaction level above 95%.
- Conducted negotiations in English with Austrian partners, leading to successful long-term
cooperation.
Production and HR Manager
Besomar (Drone Manufacturing), Ukraine
2023 – 2024
- Organized drone production from scratch and expanded the team from 3 to 10 people.
- Conducted 15+ interviews and developed an onboarding and staff training system.
- Optimized logistics and production processes, resulting in a 45% increase in productivity.
- Introduced quality control and regular reporting, reducing order fulfillment time by 35%.

Business Partnership, Parfumera (Perfumery, E-commerce)
2024
- Developed a Shopify website, performed rebranding, and set up SEO.
- Increased sales by 25% within 3 months through Facebook Ads, Google Ads, phone sales,
and social media.
- Implemented a CRM system, organized customer service, and built a base of loyal clients.

EDUCATION

- The Real World (Online University)
January 2025 – Present
Sales, Customer Relations, Artificial Intelligence, Strategic Marketing, and other modern
business disciplines.

- Ivan Franko National University of Lviv
2021 – 2025
Germanic Languages and Literatures (English, German, Translation)

- Ukrainian Catholic University
2020 – 2021
Ethics, Politics, Economics

- Step Computer Academy (ШАГ)
2016 – 2019
Modern PC User, Administration, Web (HTML, CSS)

KEY SKILLS

Sales & Customer Relations
- B2B and B2C sales, cold/warm calls, negotiations, deal closing
- Client acquisition and retention, objection handling

Technical Skills
- MS Office (Word, Excel, PowerPoint)
- Business process automation using AI (LLM, Chatbots, Voicecallers, Mass Personalized
Outreach)
- CRM setup, 1C, MEDoc
- Basic PC and peripheral administration
Other
- Production organization and team management
- Logistics and process optimization
- Marketing (Facebook Ads, Google Ads, Shopify, SEO)

Languages
- Ukrainian — Native
- Russian — Fluent
- English — B2
- Italian — A2