Євгеній

WORK EXPERIENCE
Customer Support Representative - Avecom, NetDots, Inc.
Company

February 2023 - May 2026
Led customer support operations, resolving daily inquiries
via GSuite, Jira, and WHMCS for hosting and SaaS clients.

Delivered fast, professional communication with clear
tone, accuracy, and consistency.

Eugene Timin Supervised AI-powered assistant for ticket triage and
automation. Reviewed and corrected responses.

Customer Support Agent Handled high-risk cases involving billing, disputes, and
access issues. Helped reduce chargebacks and critical
errors.

CONTACT INFO Maintained system stability, escalated incidents &
[открыть контакты](см. выше в блоке «контактная информация») updated documentation.
Social Media Marketing Intern - Bright Ideas

[открыть контакты](см. выше в блоке «контактная информация») June 2021 - August 2022
LinkedIn Processing clients` inquiries in HelpScout CRM.

Engaging with customers on social media platforms.

Dealing with objections and claims.

ABOUT Solving product-related problems.
Hi! 👋 I`m Eugene — a service- HARD SKILLS
oriented and leadership-ready
Customer Support Specialist with Support via Gmail, Outlook, and TeamWork.

3+ years of experience in email Knowledge base & documentation maintenance.

support for hosting and SaaS SOP creation and maintenance for scalable support
platforms. I`ve led support .operations.

operations, created SOPs, AI support moderation and error correction.

supervised AI-powered Fast typing and clear professional writing in English.

automation, and andled an Tools: Jira, WHMCS, SolidCP, HelpScout, Trello, GSuite.
average of 42–60 technical
inquiries of varying complexity SOFT SKILLS
while maintaining a 92% customer
satisfaction score.
Client-focused & empathetic communicatio n

Proactive troubleshooting & problem solving

Now, I`m looking to take on a Adaptable in remote, asynchronous teams

Customer Support Agent role Responsible and organized under pressure

where I can apply my expertise to Strong attention to detail and documentation
structure scalable workflows,
maintain high support standards, EDUCATION
and ensure client satisfaction.
Vinnytsia National Technical University

Bachelor`s degree in Building Construction Technology

LANGUAGES
Vinnytsia National Technical University

Ukrainian - Native Master`s degree in Building Construction Technology


English - Upper-Intermediate