Личные данные скрыты

Oleksandr Malik
Dnipro, Dnipropetrovska oblast, Ukraine [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация»)

SUMMARY
Dedicated and empathetic specialist with a Master’s Degree in General Medicine and over five years of experience coordinating logistics and client
operations for international companies. Strong background in negotiation, customer relations, and process management within high-pressure
environments. Combines medical knowledge and patient-centered communication with business acumen, attention to detail, and teamwork. Fluent
in English (C1) and fully equipped for remote collaboration.

EXPERIENCE
Operational manager/Dispatch team lead
Window Repair NYC February 2026 - June 2026, New York, USA
• Managing a team of 2-3 dispatchers and 6-7 teams of technicians.
• Managing the schedule of technicians teams to ensure maximum productivity, efficiency and revenue.
• Working with customers solving complex cases (delays, refunds).
• Providing customer service through constant communication.
• Ensured that all CRM systems are up to date (Monday, House Call Pro, Jobber) monitored data entry accuracy and coordinated with supervisors for
efficient workflow adjustments and service follow-ups.
• Facilitated ongoing training for dispatch and technician staff to maintain high service quality standards.
Team Lead, Logistics & Client Coordination
SmartProvide May 2024 - October 2025
• Led a team of 5 specialists (dispatchers, billing, HR) managing daily logistics operations for international clients.
• Coordinated transportation processes from pickup to delivery, ensuring accurate documentation and client satisfaction.
• Negotiated rates and conditions with clients and partners to reach efficient and profitable agreements.
• Maintained CRM systems and weekly performance reports with transparent communication and accuracy.
• Developed leadership and multitasking skills in a fast-paced, responsibility-driven environment.
• Secured profitable lanes for our trucks (30+ shipments monthly, resulting in a 20% profit increase).
Operations Coordinator (Freight & Client Services)
Migway Inc. November 2023 - April 2024
• Coordinated international shipments and maintained communication with clients, brokers, and drivers.
• Resolved urgent operational challenges, ensuring timely delivery and client satisfaction.
• Collaborated with internal departments to ensure compliance with safety and documentation standards.
• Enhanced communication efficiency and reduced operational downtime through proactive coordination.
Logistics Specialist (Client and Partner Relations, Logistics Operations)
Empire National Inc. March 2023 - November 2023
• Managed transportation processes for a fleet of 4–5 dry vans, ensuring consistent delivery and quality control.
• Handled client and broker communication daily to coordinate shipments and resolve issues promptly.
• Monitored logistics documentation, analyzed key metrics, and prepared weekly operational reports.
• Strengthened long-term client relationships through reliability and clear communication.
Sales & Operations Specialist
ProDispatch24 June 2021 - February 2023
• Negotiated load pricing and coordinated logistics operations for multiple equipment types (Flatbed, Reefer, Dry Van).
• Maintained communication between brokers and carriers, resolving documentation and insurance issues.
• Combined sales expertise with operational coordination to deliver profitable and timely results.
• Handled CRM data management, client support, and account updates via phone and email.
Sales & Logistics Assistant
LanTrans June 2020 - August 2020
• Assisted in coordinating shipments and selecting appropriate vehicles and drivers.
• Managed documentation flow, including insurance, permits, and waybills.
• Supported client communication, ensuring delivery accuracy and satisfaction.

EDUCATION
Master’s Degree in General Medicine
Dnipro State Medical University • 2018–2024
• Completed full medical program including theoretical and practical training in hospital environments.
• Gained hands-on experience in patient interaction, diagnostics, and clinical documentation.
• Successfully passed national exams Krok 1 and Krok 2 (in both Ukrainian and English).

SKILLS
Skills 1: Client communication & negotiation, Sales & problem-solving
Skills 2: Empathy & patient support, Medical knowledge & attention to detail
Skills 3: CRM systems, Google Docs.
Skills 4: Team coordination & leadership
Skills 5: English — C1, Ukrainian— native