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Olha Antonenko

📍 Open to Remote Opportunities
1. Phone number : [открыть контакты](см. выше в блоке «контактная информация»)
2. Email [открыть контакты](см. выше в блоке «контактная информация»)

SALES SPECIALIST | CLIENT
RELATIONSHIP MANAGEMENT |
B2 ENGLISH
Professional Summary
Sales Specialist with experience in customer relationship
management, consultative sales, and client retention. Skilled in
guiding customers through the entire sales cycle, identifying
customer needs, handling objections, and maintaining
long-term client relationships. Experienced in working with
international customers in English, achieving sales KPIs, and
using CRM systems. Currently seeking to transition into B2B
Sales or Account Management roles.

PROFESSIONAL EXPERIENCE
Beomdesign | Kyiv, Ukraine
Sales Manager / Client Relationship Specialist
2020 – 2022

Ukrainian designer fashion showroom specializing in clothing
and accessories.

●​ Managed the full customer journey, from needs
assessment and product consultation to purchase
completion.
●​ Built and maintained long-term relationships with
returning customers, contributing to customer loyalty and
repeat business.
●​ Consistently achieved individual sales KPIs and
performance targets.
●​ Handled customer objections and provided tailored
product recommendations based on customer needs.
●​ Maintained customer records using the company's
internal CRM system.
 ●​ Provided personalized consultations and high-quality
customer service.
●​ Supported visual merchandising and showroom
presentation in line with brand standards.
●​ Assisted with inventory control and stock management.

Fabrika Sumok | Kyiv, Ukraine
Sales Manager
2019 – 2020

Retail chain specializing in premium leather goods and
luggage.

●​ Managed customer interactions throughout the sales
process, from initial contact to successful purchase
completion.
●​ Conducted consultative sales by identifying customer
needs and recommending suitable products.
●​ Built strong relationships with returning customers and
contributed to customer retention.
●​ Negotiated with customers and effectively handled
objections.
●​ Consistently met and occasionally exceeded individual
sales KPIs.
●​ Increased average transaction value through upselling
and cross-selling techniques.
●​ Assisted international customers and tourists in English,
providing professional customer support.
●​ Maintained customer information using CRM software
(1C).
●​ Delivered personalized recommendations based on
customer preferences and requirements.
CORE COMPETENCIES
●​ Client Relationship Management
●​ Account Management Support
●​ Consultative Sales
●​ Customer Retention
●​ Customer Success
●​ Negotiation
●​ Needs Assessment
●​ Objection Handling
●​ Upselling & Cross-selling
●​ Sales KPIs
●​ CRM Systems
●​ Business Communication
●​ English Customer Communication
●​ Relationship Building
●​ Problem Solving

TECHNICAL SKILLS
●​ CRM Systems
●​ 1C CRM
●​ POS Systems
●​ Customer Database Management
●​ Microsoft Office / Google Workspace

EDUCATION
Kyiv University of Culture

Coursework toward a Bachelor's Degree in International
Tourism

LANGUAGES
●​ Ukrainian — Native
●​ Russian — Native
●​ English — Upper-Intermediate (B2)
●​ Turkish - Intermediate B1