Olha

Confidential

OLHA VDOVYCH
ENTERPRISE DOCUMENTATION MANAGER
DOCUMENTATION PRODUCT OWNER
PMP-certification in progress

Commercial experience in IT in leadership roles:
18+ years

Professional focus:
strategy, design, and implementation of corporate intranets and
knowledge bases for 3,500+ specialists; setup of documentation
standards for business processes and corporate systems (incl. help
systems, user guides, release notes, developer guides, UX copy for
interfaces); managing internal communications on business process
changes, launching multi-channel information campaigns; co-authoring
Quality Management System regulatory documents to ensure
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
compliance of corporate functions with ISO 9001, ISO 14001, ISO/IEC
Email: [открыть контакты](см. выше в блоке «контактная информация») 27001, ISO/IEC 27701, TISAX, ISO/SAE 21434, and GDPR requirements
LinkedIn: Olha Vdovych | LinkedIn during internal and external audits; co-authoring business proposals,
preparing team profiles to support business proposals, design and
launch of regular satisfaction surveys with internal services and systems
among the management team (400 ppl), eNPS and CAST surveys,
managing the team of up to 12 Documentation Engineers.

Domain expertise:
ERP, CRM, automotive, Internet of Things, facility management, medical
devices and healthcare, telecommunications and media, eCommerce,
eLearning, consulting, government, eGovernment

SKILLS
Time management  Budget management 
Core Scope management  Risk management 
competencies Communication management  Stakeholder management 
Requirements management  Agile, Kanban, Waterfall 

HTML, CSS  SAP WPB Producer 
DITA  XMLmind DITA Editor 

Markdown Confluence (Server, Cloud) 
 
Git SharePoint Online

Markup Jira (Server, Cloud, Jira Service AI assistants (Intellias 
languages, Management) proprietary AI, ChatGPT
technologies, and Microsoft 365, Enterprise, Claude, Microsoft

authoring tools Microsoft Office 365 Copilot)

Adobe RoboHelp DeepL 

Help & Manual  Multilizer 
Adobe FrameMaker  Poppulo 
MadCap Flare  SurveyMonkey 
Graphics, MS Visio  Edraw UML Diagram 
diagramming, and TechSmith SnagIt 
Figma 
screen capturing TechSmith Camtasia 

 PlantUML
tools Lucidchart

Foreign English  Polish 
languages German  Dutch 

EXPERIENCE

Enterprise documentation for business
Intellias
processes and internal systems 9 years 9 months
Enterprise Documentation Manager

Project description
Intellias growth from 200 to 3,500 specialists with offices in 13 countries raised the need for setup and
optimization of the corporate business processes (over 200), enterprise architecture, internal information
systems, information security, and regulatory compliance. For every of these workstreams, quality
documentation and change communication were key. Intellias entrusted me to build a Documentation Team
from the ground up, which operates under the umbrella of the Business Process Management Department.
The team of 12 Documentation Engineers focused on documenting and communicating changes in business
processes, corporate information systems, policies, and initiatives.

Responsibilities & achievements
• Defined and executed the enterprise document management strategy aligned with business goals.
• Acted as a Product Owner for enterprise documentation, ensuring documentation services and systems
meet corporate needs.
• Led the design and implementation of AI-driven document management solutions.
• Owned policies and standards governing documentation, communication and cross-system UI user
experience.
• Planned and launched complex information campaigns via MS Outlook, Poppulo, MS Teams, corporate
chat bot.
• Collaborated with C- and V-level stakeholders, Project Management Office, Talent Management Office,
Design Office, Finance, Legal, Compliance and Security functions to gather requirements and translate
them into clear and engaging content solutions.
• Created and maintained a variety of user assistance deliverables (user guides, developer guides, release
notes, articles for the corporate knowledge base, look ahead notes).
• Migrated the corporate knowledge base from Confluence Server to SharePoint Online, ensuring clear
structure, usability, and visual consistency.
• Created and ensured documentation accuracy, consistency, and alignment with the corporate tone of
voice and branding across all documents and systems.
• Wrote UI text and messages for new features (systems for employee engagement, learning and
development, finance management, asset management, and travel management).
• Continuously improved and optimized document lifecycle processes (creation, storage, retrieval,
archiving, disposal).
• Drove automation initiatives (AI-based document processing, information analysis)
• Set up the process of developing and updating employee profiles, client-facing documents, which
facilitated recruitment, induction, assessment, rotation, reserve, and presales processes.
• Provided guidance and mentorship to junior Documentation Engineers through reviews.
• Monitored performance through KPIs and continuously improved document processes.
• Ran documentation audits and feedback collection.
• Owning a couple of surveys: eNPS, CAST and Satisfaction with functions performance and services.
• Designed and developed onboarding materials for the sales team.
• Set up and managed the Regulatory documents repository for all corporate functions.
• Developed and launched a training for process owners on data privacy to meet the requirement of
ISO/IEC 27001.
• Developed and launched a training on information security for 3500 employees.
• Represented the Documentation function in internal and external audits against ISO 9001, ISO 14001,
ISO/IEC 27001, ISO/IEC 27701, TISAX, ISO/SAE 21434, and GDPR requirements.

Technology stack used
Confluence, Jira, SharePoint, Microsoft 365, Microsoft Office, Figma

End user adoption via quality
Eleks
documentation 6 years 4 months
Documentation Manager

Project description

The need for supporting diverse audiences of smart software products let me establish the Documentation
Team at ELEKS. The Team united Technical Writers professionally trained on how to increase ROI, user
satisfaction, and customer loyalty through quality information products. Driven by experience, talent, and
passion to explain, as a team we gained strong expertise in developing online helps, video tutorials, user
guides, quick start guides, quick reference cards, product sheets, FAQs, training materials, installation guides,
release notes, administrator guides, reference guides, developer guides, software architecture
documentation, API documentation, SRS, and more.

Every information product developed by the Documentation Team complied with the recognized publication
style manuals: Microsoft, Apple, Chicago and with corporate identity style guides. This greatly added to
consistency in documentation appearance, structure, and quality..

Responsibilities & achievements
• Set up high-quality technical writing services at the company level to cover the needs of client’s end
users and internal teams.
• Sped up user adoption and reduced support costs with accurate and comprehensive documentation.
• Set up documentation standards for the team.
• Developed a competency matrix to drive continuous learning within the team.
Technology stack used
Adobe Robo Help, Help & Manual, Adobe FrameMaker, Adobe Captivate, Camtasia Studio, Confluence

DigiSphere
IP telephony / VoIP solutions 1 year
Technical Writer

Project description

The solution under development was delivered for a US-based company focused on North American clients.
The company specialized in custom software development and IT consulting, delivering IP telephony / VoIP
solutions across the telecommunications domain. The main project tasks included implementing new
functionality, extending existing features, improving system reliability, supporting integrations, and providing
ongoing maintenance of the solutions.

Responsibilities & achievements
• Developed and proofread software documentation, including release notes, user manuals, reference
manuals, software requirements specifications, and software architecture documentation.

Technology stack used
Confluence, Jira, MS Word, Adobe Acrobat Pro

EDUCATION
• Ivan Franko National University of Lviv
MA in Foreign Languages, 2006

COURSES
• Prompt engineering, Intellias, 2026
• Spec-driven development with AI, SoftServe Academy 2026
• AI Agents & Workflows – The Practical Guide, 2025
• Scrum Master Fundamentals, e5, 2025
• Business Analysis Essentials, e5, 2005
• UX writing in practice: Documentation and processes, 2024
• PM Excellence, Lviv IT School, 2019