Владислава

VLADYSLAVA
HRUBA
Customer Support

Education
(2019-2023)
KYIV NATIONAL UNIVERSITY OF TRADE AND
ECONOMICS (KYIV)
About Me BACHELOR
Customer-oriented professional with a strong GRADUATION YEAR 2023
background in client communication and problem-
solving. Experienced in working with international
FACULTY OF TRADE AND MARKETING
clients, handling inquiries, and resolving issues in
fast-paced environments.
Professional Experience
Skilled in maintaining calm and professional
communication, even in challenging situations.
Comfortable using CRM systems and digital SALES ASSOCIATE/CUSTOMER SERVICE
communication tools such as WhatsApp and
MASSIMO DUTTI (INDITEX GROUP) | 2019-2024
Telegram.
Provided high-level customer service to international clients
Currently expanding knowledge in cryptocurrency Assisted customers with inquiries, product selection,
and fintech, with a strong interest in transitioning
and problem resolution
into a customer support role within the crypto
Handled multiple client requests in a fast-paced environment
industry.
Ensured positive customer experience and satisfaction
Supported team members and helped train new staff on
Contact communication standards
Maintained professional and friendly communication at
[открыть контакты](см. выше в блоке «контактная информация»)(WhatsApp, all times
Telegram)

[открыть контакты](см. выше в блоке «контактная информация»)
REAL ESTATE AGENT/CLIENT RELATIONS
SMART PROPERTY INVESTMENT COMPANY (UAE) | SEP
Dubai/Remote
2024-FEB 2026

MANAGED CLIENT COMMUNICATION THROUGH WHATSAPP,
Skills TELEGRAM, AND CALLS
HANDLED CLIENT INQUIRIES AND PROVIDED CLEAR GUIDANCE
Customer Support & Client Communication THROUGHOUT THE PROCESS
Problem Solving & Conflict Resolution RESOLVED CLIENT ISSUES AND ADDRESSED CONCERNS IN A
Handling Client Inquiries (Chat & Messaging) TIMELY AND PROFESSIONAL MANNER
CRM Systems & Customer Data Management WORKED WITH CRM SYSTEMS TO TRACK CLIENT INTERACTIONS
Multitasking in Fast-Paced Environments AND REQUESTS
Attention to Detail DELIVERED HIGH-QUALITY SERVICE TO INTERNATIONAL CLIENTS
Clear Written Communication (English)
WITH DIFFERENT NEEDS AND EXPECTATIONS
Working with International Clients
MAINTAINED CALM AND PROFESSIONAL COMMUNICATION
IN HIGH-PRESSURE SITUATIONS
Basic Cryptocurrency Knowledge (wallets, transactions,
networks)
Digital Communication Tools (WhatsApp, Telegram)

Language
English
Russian
Ukrainian
German
VLADYSLAVA HRUBA
Application for Customer
Support Position [открыть контакты](см. выше в блоке «контактная информация»)

Dear Hiring Team,
I am writing to apply for the Customer Support position at your
company.
I have a strong background in client communication and customer
service, with experience working with international clients in fast-
paced environments. In my previous roles, I handled client inquiries,
resolved issues, and ensured a high level of customer satisfaction
through clear and professional communication.
I am confident in managing multiple conversations, staying calm
under pressure, and providing efficient solutions to client problems. I
also have experience working with CRM systems and digital
communication tools such as WhatsApp and Telegram.
Currently, I am expanding my knowledge of cryptocurrency and
blockchain fundamentals, including transactions, wallets, and
networks. I am highly motivated to start my career in the crypto
industry and contribute to delivering reliable and high-quality
support to users.
I would appreciate the opportunity to contribute to your team and
further develop my skills in a dynamic and fast-growing environment.
Thank you for your time and consideration.
Best regards,
Vladyslava Hruba