Oleh

Oleh Bilykh
IT Project manager
I consider myself as an ambitious person, always willing to learn and to
contribute. I want to work and grow within a community of experts and to
achieve common goals.

EDUCATION EXPERIENCE
4k-soft
TUKE, Kosice, Slovakia
Project Manager/QA June 2025 - June 2026
2017 - 2021, Bachelor of CS
Managed 6 projects simultaneously (3 active, 3 in support) across several developers

MDU, Mukachevo, Ukraine Improved client satisfaction over time — communication shifted from bug reports to feature
requests through consistent QA
2025 - Present Introduced post-call follow-ups and task sign-offs with clients, reducing ambiguity in large
scope tasks
Java 8, Sigma Software
Translated business requirements into technical tasks in collaboration with the tech lead
Sep 2022 - Feb 2023 Flagged process gaps and contributed to improving Git workflow and release consistency
Conducted manual QA and automated testing via Jenkins/Robot Framework
PM course, Choice31

Dec 2024 - Mar 2025
Fintech Farm
Oct 2023 - March 2025
link to certificate, Green
House pet project (WBS, risks,
Technical Support Coordinator
charter, Gantt_Chart, etc). Coordinated bug-fix delivery across support and engineering teams, managing task statuses
via Jira.
EXPERTISE Assigned technical investigations based on complexity and expertise to optimize resolution
efficiency.
HARD SKILLS Managed small-scale internal automation projects in Corezoid
Maintained internal logs of open issues and ensured alignment on deadlines and
Knowledge of SDLC/Agile
methodologies responsibilities.
Provided informal onboarding and tool training (Jira, Postman, Kibana, etc.) for new support
Resource planning
team members.
Jira, Trello

G/MS Office Suite
BetterMe Aug 2021 - Jul 2023
Manual QA/API testing
Customer Support Manager
Computer Science knowledge ,
Maintained high customer satisfaction by handling billing and legal inquiries with clear,
understanding code, SQL/DBs,
etc. empathetic communication via Zendesk (calls/emails).
AI-assisted workflows (Claude Acted as bridge between customer support and development teams to ensure timely
Code, Gemini, Groq API for resolution of escalated cases.
audio transcriptions, etc.)
Delegated follow-up tasks to junior support agents during peak load periods to maintain SLA
compliance.
SOFT SKILLS Tracked resolution timelines for critical cases and coordinated with departments to meet
delivery targets.
Active listening/Effective
communication Led weekly cross-functional syncs (Support, QA, Dev) to review recurring issues and align on
Sense of responsibility process improvements.
Consolidated team feedback and reported recurring pain points to product managers for
Proactivness
prioritization.

LANGUAGES
Ukrainian Native
HOBBIES CONTACT INFO
English C1 Hiking, Climbing, Skiing tg: @o8ilyx
Slovak B2 Volunteering at Plast [открыть контакты](см. выше в блоке «контактная информация»)
Visiting PM related webinars, etc. [открыть контакты](см. выше в блоке «контактная информация»)