Вера

HAIVANOVYCH VIRA
Customer Support Representative
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ABOUT ME
Customer Support Specialist with experience in email and chat support, customer issue
resolution, and technical troubleshooting. Skilled in handling customer inquiries,
maintaining high service quality, and working with CRM and ticketing systems. Native
Ukrainian and Russian, English B2.

EDUCATION
Odessa Regional Basic Medical College
Pharmaceutist
K. D. Ushinsky National Pedagogical University
Psychologist
IT STEP ACADEMY
System Administrator

WORK EXPERIENCE
2020-2023 2025-2026
Fitness coach
Conducted personal training sessions.
Uniwell, remote
Developed individualized training programs. Customer Support Agent
Maintained long-term client relationships.
Resolved customer inquiries via email and chat.
2024 Assisted customers with account, payment and service-related issues.
Odessa, cybersports club “Cyberspace” Investigated and escalated technical problems when required.
Administrator
Maintained accurate records of customer interactions.
Provided first-line technical support for gaming PCs and peripherals.
Collaborated with internal teams to ensure timely issue resolution.
Assisted customers with software and hardware issues.
Maintained equipment functionality and user accounts. Handled 30-50 customer requests daily.
Monitored club operations and customer experience.

2024-2025
Odessa, tobacco shop
Sales consultant
Assisted customers in selecting products.
Maintained product displays and inventory.
Processed sales transactions and resolved customer concerns.

SKILLS
Customer Support Tools:

Intercom
Email Support
Chat Support Confluence
Customer Service Google Docs
Conflict Resolution
Problem Solving

Technical Skills

Windows
Microsoft Office
Basic Networking
Troubleshooting
CRM Systems
Ticketing Systems