Pasichnyk

Anhelina Pasichnyk
Customer Support / Content Manager
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Poland, Warsaw

Skills:
• Customer Support via Email and Website Forms
 Client Communication
 Website Content Management
 Processing Customer Requests and Inquiries
 Basic Technical Troubleshooting
 Microsoft Office / Google Workspace
 Data Entry and Information Management
 Adobe Photoshop
 English / Polish

Experience:

Content Manager/Support specialist
Guzema (retail company, B2C)
February 2023 – July 2024

Technologies:
• Yii2, WordPress, CRM 365, Photoshop, AI, Microsoft Office, Google Docs
Responsibilities:
• Managed and updated website content.
 Provided Help Desk / Customer Support via website forms and email.
 Communicated with customers regarding orders, services and technical questions.
 Forwarded technical issues to developers and monitored their resolution.
 Maintained accurate information on company websites.
 Ensured smooth handling of incoming support requests and escalation when needed.

Content Manager
Vertogarment (Freelance) Part-time
October 2024 – April 2025

Technologies:
 WordPress
 Adobe Photoshop
 AI Tools (ChatGPT, Midjourney, Canva AI)

Responsibilities:
 Managed and updated website content using WordPress.
 Created and edited images for website pages and promotional materials using Photoshop.
 Prepared and published product descriptions, articles, and marketing content.
 Used AI tools to generate and optimize text and visual content.
 Maintained website structure and ensured content accuracy.
 Processed customer inquiries received through website forms and forwarded requests to
the appropriate departments.
  Monitored website content quality and performed regular updates.
 Assisted with SEO-related content optimization.
 Responded to customer inquiries via website contact forms and email.
 Assisted customers with product-related questions and provided basic support.
 Collected customer feedback and communicated it to the relevant team members.

Content Manager
Dom receptov (Freelance) Part-time
Technologies:
 WordPress
 Adobe Photoshop

Responsibilities:
 Created, edited and published recipe content using WordPress.
 Formatted articles and recipes to ensure readability and consistency.
 Optimized images for website publication using Adobe Photoshop.
 Updated existing content and maintained content quality standards.
 Managed website categories, tags and content structure.
 Ensured accuracy of recipes, ingredients, and cooking instructions.
 Performed basic SEO optimization for recipes and articles.
 Monitored website content and corrected formatting or publication issues.

Education:
• 2018–2020 – P. L. Shupyk National Medical Academy of Ukraine, specialty: dermatology and
venereology
• 2012–2018 – O. O. Bohomolec National Medical University, specialty: Medicine

Languages:
• Poland: B2
• English: B2
• Ukrainian: Fluent
• Russian: Fluent