Галина

Halyna Ivantsiv
Work experience
Sasquatch Digital | SMM Agency
New Business Manager
June 2025 – December 2025
CONTACT Key Responsibilities:
Managed inbound inquiries, ensuring prompt response and lead qualification.
[открыть контакты](см. выше в блоке «контактная информация») Developed tender proposals and presentations: briefed the team, coordinated
workflow, and delivered final proposals to clients.
[открыть контакты](см. выше в блоке «контактная информация») Conducted negotiations and drove sales, aligning cooperation terms and closing
contracts.
LinkedIn
Stripo | HTML Email Design Platform
Ukraine, Ivano-Frankivsk
Customer Support Manager
SOFT SKILLS August 2024 – May 2025
Key Responsibilities:
tiime-management Managed customer communications with 90% English-speaking and 10% Ukrainian-
responsible speaking clients via email and live chat.
strong communication Resolved customer inquiries and collected feedback to drive improvements in product
HARD SKILLS features and functionality.
Troubleshoot technical issues related to code and platform performance.
Figma, FigJam, Miro, Canva Provided consultations for new users, explaining platform capabilities, benefits, and key
average level of use Google Sheets features to ensure successful onboarding.
Notion, Trello, Click up Handled incoming phone inquiries, providing high-quality support and information.
Microsoft Dynamics 365, Pipedrive,
Beetroot Academy | Swedish-Ukrainian IT school
Intercom
Project Coordinator
LANGUAGE September 2020 – June 2021
English - Upper-Intermediate Coordinated the "Python Basics" project launched on the Prometheus educational platform:
Czech - Intermediate Developed communication scripts for initial outreach and engagement with potential
leads.
PERSONAL HOBBIES Provided comprehensive student support throughout the entire course lifecycle.
Organized and facilitated webinars, ensuring high-quality delivery of educational content.
meditation;
Synchronized operational processes between partners (Prometheus team), internal
sport
operations, and the course development team.
EDUCATION Assisted in developing landing page content and contributed to the recruitment and
selection of instructors.
Precarpathian National University of Facilitated feedback sessions, including team reflections and 1-on-1 meetings
Vasyl Stefanyk
Regional Coordinator/Educational Advisor
September 2013 – February 2019
November 2019 – June 2023
Master Degree
Department: Czech Philology Key Responsibilities:
Managed end-to-end preparation for offline classes, ensuring all educational and
Beetroot Academy technical materials were available and fully functional.
May-September 2020 - English for ІТ Handled multi-channel communication (calls, emails, messengers) with cold and warm
leads, conducting product presentations and interviews to assess prospective students.
Udemy Developed operational guidelines and sales scripts specifically for Front-End
September 2024 - Conflict Management and Development and Advanced JS/React courses.
De-Escalation in Customer Services Provided full-cycle coordination and support for student groups and teaching teams
from onboarding through to graduation.
SOCIAL ACTIVITIES Organized and executed diverse educational formats, including offline events and
webinars.
2013-2016 - member of public
organization “Foundation of Regional
Dribnota | Children's Education Center
Initiatives” in Ivano-Frankivsk Operation manager
2016-2017- the head of public June 2018 - April 2019
organization “Foundation of Regional Key Responsibilities:
Initiatives” in Ivano-Frankivsk Coordinated office logistics and internal processes, including managing communications
and approvals with external contractors.
Engaged with both cold and warm leads via calls, emails, and consultations regarding
educational programs.
Organized offline events, courses, and seasonal camps (winter and summer) for
children.