Павло

PAVLO MIELIKHOV

F I N A N C E G R A D U A T E | J U N I O R
O P E R A T I O N S / F I N A N C E
A S S I S T A N T |
CONTACT
PROFILE
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[открыть контакты](см. выше в блоке «контактная информация») Junior Operations / Finance Assistant/Customer Support with
banking education and experience in structured, fast-paced
telegram @RedPanda10
environments. Strong in Excel, data handling and
WhatsApp [открыть контакты](см. выше в блоке «контактная информация»)
process-oriented work.
Porto/remote
WORK EXPERIENCE
EDUCATION
Customer Support Representative 2025-2026

2021-2025
Eupago
VASYL' STUS DONETSK Responded to customer inquiries via chat and email in accordance
NATIONAL UNIVERSITY with company guideline
Maintained accurate records of customer interactions in CRM/
Bachelor’s Degree in Finance, ticketing system
Banking and Insurance Identified and categorized customer issues and escalated complex
cases to relevant departments
Ensured timely responses within SLA targets
SKILLS
Outsourced Business Services 2024-2025
Microsoft Office advanced Sales & CRM Specialist
Power BI (basic)
High-Volume Sales Operations: Managed full-cycle outbound and
Data entry & reporting inbound sales across diverse product portfolios (Fintech, SaaS, and
Process coordination Consumer Services).
Lead Management & CRM: Executed precise data entry and pipeline
Customer communication management using CRM systems (AmoCRM/Salesforce) to ensure
Multilingual 100% lead traceability.
Objection Handling: Applied advanced persuasion techniques to
communication
overcome gatekeepers and address complex customer concerns,
maintaining a high conversion rate.
LANGUAGES KPI Achievement: Consistently met and exceeded monthly sales
targets, call volume quotas, and quality assurance (QA)
benchmarks.
English – B2
Ukrainian – C2 Nani Bistro 2021-2022
Russian – C2
Portuguese – A2 Restaurant Waiter

Managed high-volume order processing during peak hours.
Ensured billing accuracy and handled payments.
Maintained service standards under time pressure.
Coordinated workflow with team members.