Valeriia

VALERIIA BALANIVSKA
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I am an experienced IT Analyst with technical background. I am recognized for being highly
responsible and organized, consistently ranking among top performers. I am actively seeking
new challenges and opportunities for skill development and continuous learning in technical
support, application support, project management, data analysis, business administration,
cloud support.

Analytical Skills Windows & Applications Support
Adaptability Microsoft Certificates
Time management ITIL Certificate
Active listening CompTIA A+ Certificate
Problem solving English B2/C1
Effective Communication Polish C1
Ukrainian С2

BLOCKCHAIN MANAGER 02/2025 to 06/2025
EVERSTAKE

Monitored Twitter activity of blockchain networks to analyze key events, updates, and trends.
Collected and analyzed data on the performance of blockchain networks, including transaction
activity, protocol updates, and user engagement.
Prepared analytical reports to enhance understanding of the state and dynamics of blockchain
ecosystems.

SENIOR INFORMATION TECHNOLOGY ANALYST 05/2022 to 02/2025
HCL

Provided support for end users' systems, applications and data using Windows OS, Active Directory,
Service Now, SCCM, IBM Security Identity Manager, Citrix, SharePoint, OneDrive, Microsoft
applications, RDP, knowledge base.
Diagnosed and resolved in required timely-manner data, hardware, software, and network issues for
customer end users via telephone, email, and chat.
Enhanced team collaboration by providing clear communication.
Performed system and documentation analysis, testing and solution implementations, user support
for applications.

WEB DEVELOPER 01/2022 to 05/2022
LEGALIT LINK LAB

Planned website development, converting mockups into usable web presence with HTML, JavaScript,
PHP, and JSON coding.
Implemented responsive design techniques to ensure optimal user experience across multiple
devices.
Developed and managed a comprehensive database of prospective clients.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Collaborated with clients and created content for social media campaigns.
NETFLIX CUSTOMER SERVICE REPRESENTATIVE 04/2020 to 01/2022
MAJOREL

Managed customer inquiries through telephone and chat in English, Russian and Ukrainian languages,
addressing technical, billing, content, and other issues with a positive and professional approach.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and
positive feedback from clients.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.

Cybersecurity, BE 2025
WYŻSZA SZKOŁA BIZNESU - NATIONAL LOUIS UNIVERSITY NOWY SĄCZ

English Language and Foreign Literature, BE 2019
UMAN STATE PEDAGOGICAL UNIVERSITY UKRAINE