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Менеджер call-центра

Город проживания:
Львов
Готов работать:
Удаленно

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Dmytro Chmil
Austria• Graz • [открыть контакты](см. выше в блоке «контактная информация»)[открыть контакты](см. выше в блоке «контактная информация»)
Education
The Ivan Franko National University of Lviv Ukraine, Lviv
Bachelor’s Degree in Tourism, Faculty of Geography. Relevant Coursework: Marketing, Management, International Tourism Systems, Restaurant business.
2021-2025.
High School Name Tvirzha city, Lviv region
Experience
Restaurant “Avocado” Lviv Ukraine
Waiter January- December 2023
Started as a waiter and was consistently promoted based on strong responsibility and leadership potential. Advanced to bartender and barista roles, gaining experience in customer service, beverage preparation, cash handling, and daily operational support.
Within one year, earned a promotion to Manager, overseeing daily operations, staff coordination, service quality, and customer satisfaction. Assisted with team supervision, shift planning, staff training, and operational problem-solving while maintaining high service standards in a fast-paced environment.
Restaurant “Selyam” Lviv Ukraine
Restaurant Manager February 2024- June 2026
Coordinated daily restaurant operations and inter-departmental communication to maintain high service quality and efficiency. Oversaw supplier relations, cost control, and reporting processes for data-driven management.
Led staff recruitment, training, and motivation programs that enhanced customer satisfaction and reduced turnover. Optimized staff schedules and procedures to reduce overtime and improve efficiency.
Event “KLITKA” Lviv Ukraine
Event Manager Since September 2025
Founded and directed a creative event brand, overseeing all project phases from concept to execution. Managed budgeting, logistics, marketing, and partner relations to deliver successful events.

Recruited and led a multidisciplinary team, fostering collaboration and performance under pressure. Negotiated with venues and partners, ensuring smooth operations and brand consistency.

Launched a sold-out inaugural event, exceeding attendance and profit targets and boosting brand recognition.

Skills & Interests
Technical: Proficient in Microsoft Office Suite and Google Workspace for reporting and documentation. Experienced with CRM systems (Bitrix24, HubSpot) and social media management tools (Meta Ads, Instagram Business). Quick to learn and adapt to new digital tools and sales technologies.
Language: Ukrainian native language, English fluent, Polish A1, Russian fluent, German A1
Laboratory: Experience in data collection, analysis, and performance reporting
Strong attention to detail in operational and financial documentation
Ability to evaluate team efficiency and implement data-driven improvements
Interests: Passionate about event organization, project management, and community building; interested in marketing trends, leadership development, and cross-cultural communication. Enjoy electronic music, travel, fitness, and motivational public speaking.

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