Оксана

Oksana Rukavytsyn
Lviv, Ukraine
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6+ years of experience in e-commerce operations and supply chain, including Amazon operations, logistics, inventory management, customer support, and international shipping. Experience working with suppliers, freight forwarders, Amazon FBA replenishment, compliance requirements, and cross-border shipments.
PROFESSIONAL EXPERIENCE
Supply Chain Manager | 2022 – Present
• Manage end-to-end supply chain operations for private label products manufactured in China and sold across the US, Canada, Europe.
• Worked with products including shower water filters, shower heads, dietary supplements, and children's products
• Coordinate third-party product inspections at Chinese factories, review inspection reports, and ensure quality issues are resolved before shipment.
• Coordinate suppliers, freight forwarders, customs brokers, and 3PL providers.
• Plan inventory replenishment and maintain optimal stock levels across Amazon marketplaces.
• Create and manage FBA shipments, monitor inventory health, and forecast inventory requirements.
• Oversee product compliance, testing, certification, and import documentation.
• Optimize logistics costs by coordinating transportation solutions with freight partners.
• Work closely with suppliers and logistics partners to improve lead times and operational efficiency.
• Prepare operational reports and performance updates for management.
• Track inventory and coordinate warehouse operations using 3PL platforms (Ysell, OMS).
• Manage Amazon Transparency implementation, including product enrollment, code generation, label preparation, and coordination with manufacturers.
Business Transition & Post-Acquisition Support
• Participated in the successful sale of the Amazon brand.
• Supported due diligence and operational knowledge transfer during the acquisition process.
• Continue providing operational support to the acquiring team.
• Support Amazon FBA shipment creation, inventory management, and supply chain inquiries.
• Provide historical business insights, reporting, and process guidance.
Customer Support Representative | Amazon E-commerce Operations | 2019 – 2022
• Managed customer inquiries via email and support platforms.
• Resolved customer complaints, returns, refunds, and order-related issues.
• Handled negative reviews and customer satisfaction cases.
• Managed Shopify orders, refunds, shipment tracking, and customer communication.
• Supported TikTok Shop order fulfillment and operational processes.
• Maintained high customer satisfaction levels through timely issue resolution.

KEY SKILLS
• Amazon FBA Operations
• Supply Chain Management
• Inventory Planning & Forecasting
• Logistics & Freight Forwarding
• Supplier Management
• Product Compliance & Testing
• 3PL Management
• Demand Planning
• Shopify Operations
• TikTok Shop Fulfillment
• Customer Support
LANGUAGES
• Ukrainian — Native
• English — B2
• Russian- fluent