Захар

ZAKHAR CHERNEHA
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Ireland

SUMMARY
Customer-focused professional with experience in sales, customer retention and digital advertising. Strong
communication, problem-solving and organisational skills developed through working with clients, managing
multiple priorities and achieving performance targets. Confident using CRM systems, Microsoft Office and
Google Workspace. Eager to start a career as a Dispatcher or Transport Coordinator and ready to learn quickly
in a fast-paced environment.

EDUCATION PROFESSIONAL EXPERIENCE

High school Retention Manager
2004-2014 2019-2022

Bachelor “Odessa Law Academy” Ukraine Managed relationships with existing customers through phone,
email and online communication.
2014-2019
Resolved customer issues and handled complaints
Master “Odessa Law Academy” Ukraine professionally.
2019-2021 Coordinated multiple client requests while maintaining accurate
CRM records.
Worked towards daily and monthly KPIs.
Collaborated with different departments to ensure timely
SKILLS customer support.
Maintained a high level of customer satisfaction.
Customer Service
Communication Skills
Problem Solving Digital Marketing Specialist (Meta Ads)
Multitasking 2022-2023
Time Management
Data Entry Managed Meta advertising campaigns.
CRM Systems Analysed campaign performance and prepared reports.
Microsoft Excel Organised multiple projects simultaneously while meeting
Microsoft Word deadlines.
Outlook Worked with clients to understand business objectives.
Google Workspace Used Excel, Google Sheets and business software for reporting.
Teamwork
Attention to Detail
Sale Manager
Working Under Pressure
2023-2026

LANGUAGE Consulted customers and identified their needs.
Negotiated with clients and closed sales.
Managed customer records and follow-up activities.
English - b2-b1
Built long-term customer relationships.
Ukrainian - Native
Consistently achieved sales targets.
Russian - Advance
Prepared reports and maintained documentation.
Polish - b2-b1