Таїсія

TAISIIA CHERNENKO
FRONT OFFICE SUPERVISOR

PROFILE
Highly organized and customer-focused Front Office Supervisor with proven
experience in managing daily front desk operations, coordinating staff, and ensuring
exceptional client service. Skilled in handling administrative duties, scheduling
appointments, and maintaining smooth communication between departments.
Adept at creating a welcoming and professional environment for clients, managing
reception teams, and implementing procedures that improve efficiency and service
quality.
Known for excellent interpersonal skills, attention to detail, and the ability to
CONTACT multitask effectively in a fast-paced medical or corporate setting. Dedicated to
maintaining the highest standards of hospitality and professionalism in all aspects of
front-office management.
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WORK EXPERIENCE
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Family Class Poly Clinic LLC Feb 2025 - Present
Dubai, UAE Patient Relations Executive
Manage front desk operations including patient registration, scheduling, and
follow-ups.
SKILLS
Ensure a welcoming and professional experience for all patients from arrival to
Front Desk & Reception Management
departure.
Act as a liaison between patients, doctors, and staff to maintain smooth daily
Patient / Client Relations
operations.
Appointment Scheduling & Coordination Handle billing, invoicing, and reports using Practo, Unite, Altegio, and Komo
Customer Service Excellence systems.
Clinic / Salon Administration Maintain accurate and confidential patient records in compliance with clinic
Billing & Invoicing
policies.
Support management with daily reports, appointment tracking, and client
CRM & Booking Systems (Practo, Unite,
service improvements.
Altegio, Komo) Manage communication via phone, email, and WhatsApp, ensuring timely and
Confidential Record Management professional responses.
Communication & Interpersonal Skills
Multitasking & Time Management JM Beauty Salon Oct 2024 - Feb 2025
Team Coordination & Leadership Senior Administrator
Daily Reporting & Operational Support Supervised daily front desk operations and coordinated the work of reception
Conflict Resolution & Problem Solving and service teams.
Professional Telephone & Email Etiquette Managed client appointments, schedules, and staff rosters to ensure smooth
salon operations.
Microsoft Office (Word, Excel, Outlook)
Provided high-level customer service and handled VIP clients with
professionalism and discretion.
LANGUAGES Oversaw billing, stock control, and daily financial reporting.
Trained and guided new staff on salon standards, service quality, and
English (Fluent) operational procedures.
Ukrainian (Native) Implemented new booking and CRM systems to improve efficiency and client
Russian (Fluent) satisfaction.

EDUCATION Aug 2023 - Present

V.N Karazin Kharkiv National University
International Business