Liubomyr

Hi everybody!

I am currently looking for remote Customer Support Position
or any related experience.

Lubomir Liakhovych
Customer Support Agent at Ezlogz
Lviv, Ukraine

Work Experience

Work Experience

Customer Support Agent • Carewise
March 2026 - July 2026

Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Cooperating with the retention and billing teams

Customer Support Agent • Ezlogz
July 2024 - March 2026

Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Cooperating with the team

Visa Consultant & Senior Visa Consultant • The United Statesof America Visa Service
Desk
February 2024 - July 2024

Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Chatting and speaking with the U.S. Embassy representatives
• Preparing the reports
• Helping local supervisors
• Preparing actual information for Training Team
• Training new staff
• Helping with finding and fixing mistakes in working process
Customer Support Manager with English • InvesaCapital International
March 2021 - November 2023

Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Cooperating with team

Customer Support Manager with English • Fiesta ProFinance
October 2020 - February 2021

Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Preparing the reports
• Cooperating with team

Conversion&Retention manager with English and Russian • 24option
June 2020 - October 2020

Responsibilities:
• Working with "cold base"
• Selling the market information to the clients
• Managing the CRM system
• Keeping clients interested in current company
• Working with VIP clients

Visa Consultant & Senior Visa Consultant • The United Statesof America Visa Service
Desk
March 2019 - June 2020

Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Chatting and speaking with the U.S. Embassy representatives
• Preparing the reports
• Helping local supervisors
• Preparing actual information for Training Team
• Training new staff
• Helping with finding and fixing mistakes in working process
Skills Languages

Word English — Fluent
Excel Ukrainian — Native or Bilingual
PowerPoint Russian — Native or Bilingual
Microsoft Office
Communication
Photoshop
ZohoCRM
Atlas360
1C

Contact me:
Phone: [открыть контакты](см. выше в блоке «контактная информация») E-mail: [открыть контакты](см. выше в блоке «контактная информация») Telegram: @kxt_begemxt