Николь

NIKOL ABOUT ME

BERKO I'm motivated person with an experience in customer service,
administration, and social media management. I'm proactive, organized, and
REMOTE CUSTOMER SUPPORT
SPECIALIST reliable.

In my previous roles, I worked with clients, scheduled appointments,
CONTACT
responded to messages, and created content for social media. I am looking
PHONE for a job where I can apply my skills and continue to grow professionally.
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EMAIL
WORK EXPERIENCE
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TELEGRAM Customer Support 01/2025 – Present
@benuanb Helpware

Provided customer support via chat and email
SKILLS
Detected and handled scam and fraud-related cases
Resolved account login and access issues
—Customer Support (Chat & Email)
Assisted with shipping operations and order-related inquiries
—Fraud & Scam Detection

—Account & Access Troubleshooting Administrator 04/2024 – 01/2025
Planeta Fitness
—Remote Ticket Management
Welcomed clients and managed front desk operations
—Self-Managed Workflow
Coordinated memberships, appointments, and scheduling
—Client Relations Provided customer support and handled administrative tasks

LANGUAGES SMM Manager 03/2023 – 01/2024
I Dance Studio

English Fluent Created and scheduled content for social media platforms

German Intermediate Responded to customer inquiries and managed online engagement
Registered clients and provided information about services and schedules
Ukrainian Native
Promoted fitness programs and collaborated with the marketing team
Russian Native

EDUCATION
STRENGTHS

Bachelor's Degree in Pedagogy (English & German Languages)
—Proactive & Organized
Hryhorii Skovoroda National Pedagogical University
—Fast Learner 06/2021 – 06/2025

—Reliable Under Pressure

—Strong Communicator