Юрій

KRIL
YURII
Technical Support Specialist

Contact Professional Experience

Phone Crew Member
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McDonald's | Lviv, Ukraine
Email
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Collaborated effectively within a dynamic team to
Address April ensure fast, accurate, and high-quality order
Lviv, Ukraine 2024
preparation and assembly.
Telegram -
December
Demonstrated strong stress resistance and the
@yurrkr
2024 ability to maintain high focus and efficiency under
pressure during peak workload hours.
Education
Maintained strict adherence to operational
workflows, safety standards, and strict quality
Bachelor of Industrial
control procedures in a fast-paced environment.
and Civil Construction

Lviv Polytechnic National Customer Support Representative
University
Wow 24-7 | Outsource Support Team
2022 - 2026
Managed customer and technical support
Skills utilizing industry-standard tools including
Zendesk, Intercom, Freshdesk, and Freshchat.
L1/L2 Technical Support Monitored internal CRM systems and proprietary
Troubleshooting & project admin panels to track, validate, and
troubleshoot incoming orders, user messages,
Diagnostics July
2025 and client payments.
Experience in Ticketing
- Handled inbound technical support calls,
System March diagnosing system anomalies, performing initial
Inbound/Outbound Calls & 2026 troubleshooting, and logging data for further
Tech Sales escalation.
Conducted inbound and outbound sales calls,
Communication
delivered product demonstrations to potential
IT Basics
clients, and successfully converted leads,
Problem-Solving & Stress demonstrating high performance and strong
Resistance KPIs.
Quickly adapted to diverse software products,
Language internal tools, and shifting project workflows
across multiple client accounts.
Ukrainian

English B2+