Iroanya

ANGEL,
UGONNA
IROANYA
Lekki, Lagos State, Nigeria
Email: [открыть контакты](см. выше в блоке «контактная информация»)

Professional Summary:
Proactive, detail-oriented, and tech-savvy Executive Virtual Assistant with 5+ years’ experience across
administrative support, sales coordination, and digital operations. Adept at juggling calendars, managing CRMs,
organizing virtual teams, and driving business development strategies. Recognized for improving workflows,
increasing client retention, and streamlining support functions with high efficiency. Combines a strong sales
acumen with administrative mastery to deliver value in fast-paced environments.

Experience:
Executive Sales Representative Sept. 2023-Date
K&G Energy Resources, Lagos State, Nigeria.
Duties:
• Identify and research potential customers through engagements using cold calls, emails, networking, and
referrals.
• Negotiate terms, pricing, and contracts to achieve mutual agreement
• Conducted follow-ups with clients and stakeholders to ensure smooth.
• Establish and maintain strong relationships with new and existing customers.
• Ensure internal project tracking and deadline enforcement for cross-functional teams.
• Maintain and update CRM tools like HubSpot to track customer interactions and status.
• Prepare reports for sales and performance metrics using Excel and HubSpot.
• Contributed to a 25% increase in yearly revenue through efficient sales drive and client retention.

Technical Sales Support Jan. 2020 – Aug. 2023
Tech-Hub Digital Solutions Ltd, Ikoyi Lagos.
Duties:
• Tracked sales targets, achievements, and market feedback and ensured implemented new strategies to enhance
sales turnover.
• Followed up with new clients and converted 30% of leads into confirmed purchase orders.
• Managed customer service via email, WhatsApp, Instagram, and Facebook, reducing escalations by over 35%.
• Upsell or cross-sell related products and services to walk-in customers and ensured customer retention.
• Researched competitors and prepared weekly market analysis reports to improve sales strategy.
• Supported order processing, returns, and inventory coordination with fulfillment partners.
• Strengthened client relationships through personalized follow-ups and feedback collection.
• Understood clients’ needs/requirements, challenges, and objectives and proffered a tailored solution.

Sales Executive May 2018 – Nov. 2019
Ace Health Care Services, Lagos.
Duties:
 • Handled new patient data entry, updated health records, and ensured seamless appointments with
partner hospitals.
• Collaborated with health clinical staff to effectively support patients, ensuring best customer service.
• Ensured up-to-date on product knowledge and industry trends to answer customer questions confidently.
• Provided customer service for patient inquiries, complaints, and appointment changes.
• Participated in health exhibitions, conferences or industry events to attract new clients.
• Prepared and submitted competitive quotations and proposals according to company/industry
requirements ensuring best HMO services for the employees.

Key Qualities/ Skills:
• Excellent leadership ability.
• Exceptional verbal, visual, and written communication skills.
• Critical thinking and problem-solving skills.
• Project coordination and Time Management
• Effective Use of project/business tools (Google workspace, Trello, Airtable, Notion, HubSpot, Tebra,
Gaininsight etc).
• Bookkeeping.
• Cold calling and Market Research.
• Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.), Power BI, and SQL,
• Performance analysis and business intelligence.
• Social Media Handling (Whatsapp Business, Google meet, Zoom, Teams etc)
• Attention to details.

Education:
Bachelor’s Degree Dec. 2015 – Oct. 2019
Mass Communication
University of Nigeria, Nsukka, Enugu State.

Trainings/Certifications:
• Human Resource Management (HRM).
• Customer Service and Relationship Management (CSRM)
• Jobberman Employability and Soft Skills Certificate

Languages:
English (Fluent)
Pidgin (Conversational)

Interest:
• Reading,
• Tech Trends
• Research
• Writing
• Traveling
• Sports
• Meeting new people
• Surfing the internet.