Ігор

IHOR TARASIUK
Technical support analyst

SUMMARY
Technical Support Engineer with 5+ years of experience
providing L2/L3 support for enterprise internet-based
applications and integrations. Skilled in troubleshooting
production incidents, analyzing application and server logs,
investigating API-related issues, and supporting high-
availability environments. Experienced with Microsoft SQL
Server, monitoring tools, ticketing systems, root cause
analysis, and coordination between operations, engineering
teams, and external partners.
DETAILS
EXPERIENCE
[открыть контакты](см. выше в блоке «контактная информация»)
Vinnitsya, Ukraine Service operation engineer, Aspire Global, Ukraine
Jun 2019 — Sep 2024
[открыть контакты](см. выше в блоке «контактная информация»)
Provided second- and third-level support for production
applications in SLA-driven environments.
SKILLS
Investigated application, API, and monitoring issues using
Microsoft SQL Server SQL and observability tools.
Reproduced software defects across production and lower
Monitoring & Observability:
environments for defect validation.
Datadog/ Elasticsearch / Kibana/
Splunk Monitored ETL processes and performed data corrections
using Microsoft SQL Server.
Debugging & API Tools: Postman,
Analyzed application behavior and logs to identify root
Fiddler, API troubleshooting and
causes of incidents.
integration issues analysis, Log
analysis and root cause Supported product configuration requests for business
investigation teams.
Managed incident reporting and collaborated with internal
Programming: Python (basic
teams and B2B partners.
scripting, parsing, simple data
correction scripts) Basic automation Coordinated with development and operations teams
and scripting knowledge Familiar during incident resolution and deployments.
with PowerShell and batch scripting
concepts
Product support engineer, Patrianna Limited, Ukraine
Tools: Jira,Confluence,Notio, Sep 2024 — Current
Experience with ticketing and ITSM
systems Provide L2/L3 production support for enterprise web-
based gaming and partner integration platforms.
Core Competencies: Incident Investigate platform incidents and perform bug
Management Root Cause Analysis verification for production issues.
Production Support ETL Support
B2B Partner Support Cross- Analyze application logs and troubleshoot API and
functional Communication Bug integration-related problems.
Reproduction and Verification Coordinate issue resolution with engineering teams and
external B2B partners.
LANGUAGES
Support third-party game provider integrations and
Ukranian resolve technical issues.
Perform root cause analysis for incidents impacting
English partners and document findings.
Participate in product improvement discussions and
contribute operational feedback.

EDUCATION

Bachelor of Geography, National Pedagogical
Drahomanov University, Ukraine
2009 — 2013