Аріна

Arina Kulyk 📞
📨 • [открыть контакты](см. выше в блоке «контактная информация»)

Customer Support Specialist
🌐
📍
• [открыть контакты](см. выше в блоке «контактная информация»)
• [открыть контакты](см. выше в блоке «контактная информация»)

🛂•• Dublin,
Stamp 4
Ireland

PROFILE

Customer Support professional with experience in FinTech SaaS, customer relationship management, and business operations.
Passionate about delivering exceptional customer experiences, resolving customer issues, and building long-term relationships.
Experienced in CRM systems, customer communication, troubleshooting, stakeholder management, and collaborating with
cross-functional teams to ensure high customer satisfaction.

PROFESSIONAL EXPERIENCE

Sales Development Representative • CreatePay APR 2026 - Present

• Served as the first point of contact for B2B customers across the Irish SME market, building
strong client relationships and delivering a positive customer experience.
• Managed customer accounts, maintained accurate records, and tracked customer interactions
using Zoho CRM.
• Maintained and updated the sales pipeline, ensuring accurate account information, follow-ups,
and activity tracking.
• Responded promptly to customer enquiries via phone, email, Microsoft Outlook, and LinkedIn,
ensuring timely communication.
• Resolved customer queries and escalated complex issues to the appropriate internal teams.
• Collaborated closely with Sales, Customer Success, and Operations teams to ensure seamless
onboarding and successful customer handovers.
• Prioritised multiple customer requests while meeting KPIs in a fast-paced environment.
• Delivered proactive follow-up and relationship management to improve customer engagement
and satisfaction.

Manager(Customer Operations) • Bread 41 MAR 2022 - MAR 2026

• Managed day-to-day customer operations in a high-volume environment.
• Served as the primary point of contact for customer enquiries and issue resolution.
• Built and maintained relationships with retail and wholesale customers to ensure high
customer satisfaction.
• Coordinated customer orders, operational workflows, and administrative documentation.
• Collaborated with operations, production, and logistics teams to ensure efficient service
delivery.
• Managed customer communications, follow-ups, and service requests.
• Trained and supported team members on procedures and customer service standards.
• Assisted in opening a new business location, supporting onboarding and process
implementation.

Operations & Marketing Director • Moderna APR 2019 - FEB 2022

• Managed business operations and optimised internal processes to improve operational
efficiency.
• Administered CRM data, customer records, reporting, and business documentation.
• Monitored project timelines, task execution, and stakeholder communication.
• Implemented process improvements to enhance workflow efficiency and service quality.
• Collaborated with marketing, operations, and customer-facing teams to support business
objectives.
• Managed multiple priorities while ensuring accuracy, organisation, and compliance with
internal procedures.
• Analysed operational performance and prepared reports to support business decisions.

SKILLS

• Customer Support: Customer Service, Issue Resolution, Customer Experience/Satisfaction

• CRM & Systems: Zoho CRM, HubSpot, Clover POS

• Operations: Customer Operations, Process Improvement, Workflow Coordination,
Administrative support

• Communication: Stakeholder Managment, Email & Phone Support, Cross-functional
Collaboration

• Tools: Microsoft Office, Google Workspace, Microsoft Outlook, Teams, Slack, Basic Python,
Claude

• Soft skills: Problem solving, Attention to Detail, Adaptability, Time Managment

EDUCATION

• Bachelor’s Language Interpretation and Translation • Dnipro University of Technology SEP 2015 - JUL 2019

LANGUAGES

• English - fluent

• Ukrainian - native