Valeriia

VALERIIA ZAKHARCHENKO
Ukrainian
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PROFESSIONAL SUMMARY

Marketing graduate with international experience in hospitality, administration,
customer service and sales. Strong communication skills, C2 English proficiency,
advanced Microsoft Excel, and experience working in multicultural environments
across Europe, the Middle East and Asia.

EXPERIENCE
Guest Experience / Administrative Support

Cap St Georges Hotel & Resort, Cyprus

• Provided administrative and guest support in a luxury resort.
• Coordinated daily operations between departments.
• Managed guest requests and administrative tasks.
• Worked with internal systems while maintaining premium service
standards.
Guest Relations Assistant

The St. Regis Dubai The Palm, UAE

• Delivered personalized luxury guest service.
• Resolved guest requests and inquiries.
• Coordinated with multiple hotel departments.
• Maintained exceptional service standards for international guests.

Retail Sales Associate

Royal Caribbean International, USA (Contract)

• Assisted guests with product selection and purchases.
• Processed sales transactions.
• Maintained visual merchandising standards.
• Delivered outstanding customer service in an international
environment.

Hostess

Resorts World Cruises, Singapore (Contract)

• Welcomed international guests.
• Managed seating and guest flow.
• Coordinated with restaurant staff.
• Ensured high-quality customer experience.

Transfer & Tour Guide

TEZ TOUR, Türkiye (Contract)

• Assisted international tourists during arrivals and transfers.
• Provided travel information and customer support.
• Coordinated transportation logistics.
• Delivered excellent customer service in a multicultural environment.
EDUCATION

International European University

Bachelor's Degree in Marketing

CERTIFICATIONS

• EF SET English Certificate — C2 (83/100)
• Microsoft Excel Skills for Business — Coursera

VOLUNTEERING
Founding Volunteer & Interpreter

Will Power Charitable Foundation, Ukraine | Jan 2022 – Present

• English ↔ Ukrainian interpretation.
• Administrative support.
• Communication with international partners and donors.

European Solidarity Corps Volunteer

Medieval Fortress Restoration, France

SKILLS

• Microsoft Excel (Advanced)
• Microsoft Office
• Administrative Support
• Customer Service
• Communication
• CRM Systems
• Problem Solving
• Cross-cultural Communication
• Teamwork
• Time Management
LANGUAGES

• English — C2 (EF SET)
• Ukrainian — Native
• Russian — Native
• Korean — Intermediate
• Polish — Intermediate