Леся

EDUCATION & TRAINING
01/09/2018 - 30/06/2022 Zhytomyr, Ukraine
Bachelor of Philology (The Germanic languages and Literatures
(Including Translation), Major - English) Zhytomyr Ivan Franko
State University

01/10/2022 - 30/12/2023 Zhytomyr, Ukraine
Lesia Nyshpal Master`s degree in Management Zhytomyr Polytechnic State
University
Thesis: Social responsibility of business
Date of birth: 25/02/2001
28/01/2023 - 06/07/2023 Limassol, Cyprus
Nationality: Ukrainian
6-month training program in Marketing&Management Cyprus
Gender: Female Institute of Marketing

WORK EXPERIENCE
Contact
FitnessMania Sports Club Zhytomyr, Ukraine
Vokzalna, 18, 15, 18, 10001,
Administrator
Zhytomyr, Ukraine (Home) 15/04/2019 - 25/10/2021
• carrying out administrative duties
[открыть контакты](см. выше в блоке «контактная информация»)
• responding to requests for information from clients
• planning the schedule of classes and evaluating the quality level of
activities
• ensuring a safe and pleasant environment for clients and staff
• participating in the resolution of different issues (the conflict of
interest between clients or staff)
• managing and supervising staff
• organizing the events (the meetings, training, festivals, and
conferences)

Beeper Zhytomyr, Ukraine
Call centre operator
15/01/2019 - 30/04/2019
• answering calls
• dealing with customer orders and complaints
• telling detailed information about products
• advising products and services

Private school of English language Zhytomyr, Ukraine
English teacher
01/09/2021 - 01/06/2025
• organizing classroom lessons in small groups of children or
individually
• preparing materials and activities
• creating specific and individualized plans for classes
• informing parents about their children`s performance
• collaborating with teaching staff

Boosters Zhytomyr, Ukraine
Customer service person
01/08/2023 - 31/01/2024
-interact with customers to address their concerns
-answer their questions
-assist them with their needs
 -process orders and transactions
-handle complaints

Zhytomyr Polytechnic State University
Teaching Assistant, Marketing & Management Department
01/02/2024 - Current
• Facilitated practical training sessions and guided students through applied business and management
concepts.
• Designed educational materials and practical exercises to support learning objectives.
• Evaluated assignments and monitored student progress, ensuring academic standards were met.
• Developed strong communication, coaching, presentation, and performance assessment skills through
direct work with student groups.

OBRIO
Supply Expert
22/02/2024 - 01/06/2025

Advisor Success Manager
01/06/2025 - Current
• Monitor advisor performance through weekly and monthly KPI reports.
• Provide coaching, guidance, and performance feedback to advisors.
• Conduct quality reviews of chat interactions and ensure compliance with platform standards.
• Investigate advisors' concerns regarding payments, bonuses, schedules, and platform processes.
• Collaborate with Technical Support and internal teams to resolve advisor issues.
• Prepare performance evaluations and recommendations regarding advisor development and
compensation reviews.
• Communicate platform updates, policy changes, and operational requirements to advisors.
• Identify performance gaps and create improvement plans to help advisors meet targets.
• Handle escalations related to user interactions, fraud prevention, and policy violations.
• Support advisor onboarding, probation reviews, and ongoing engagement initiatives.

LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian
OTHER LANGUAGE(S):
English
Listening B2 Spoken production B2
Reading C1 Spoken interaction B2
Writing C1

German
Listening A1 Spoken production A1
Reading A2 Spoken interaction A1
Writing A2

CONFERENCES & SEMINARS
03/11/2022 - 04/11/2022
III International Scientific and Practical Conference "Modern challenges of sustainable
business development"
Paper: "Conceptual principles of Social Responsibility of Business"

SKILLS
Pesonal skills

• Leadership and Team Support
• Effective Communication
• Coaching and Mentoring
• Analytical Thinking
• Problem Solving
• Decision Making
• Time Management
• Organization and Planning
• Attention to Detail
• Conflict Resolution
• Adaptability and Flexibility
• Performance Management
• Emotional Intelligence
• Training and Knowledge Sharing
• Responsibility and Accountability
• Multitasking in a Fast-Paced Environment
• Results-Oriented Mindset