Сервис поиска работы №1 в Украине
Dmytro
Оператор чата
- Рассматривает должности:
- Оператор чата, Агент тех. підтримки, Акаунт-менеджер
- Город проживания:
- Одесса
- Готов работать:
- Удаленно
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/19377132/
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Dmytro Nikitkov
Online Casino Support Manager
[открыть контакты ](см. выше в блоке «контактная информация»)
P R O F I L E
Results-driven Support Manager with 3.5+ years of experience in online casino operations. Skilled in CRM
management, team leadership, and multilingual player support. Known for resolving escalated issues efficiently and
maintaining high player satisfaction across English, Ukrainian, and Russian-speaking audiences.
E X P E R I E N C E
Support Manager · Online Casino [Company]
2022 – Present
— Led and coordinated a team of support agents, monitoring performance metrics and daily operations.
— Administered CRM platform to optimize ticket routing, automate workflows, and reduce average response
time.
— Handled complex player disputes, chargeback cases, and responsible gambling requests.
— Created training materials and SOPs to improve onboarding for new team members.
— Maintained consistent quality across live chat, email, and phone support channels.
— Collaborated with VIP, Payments, and Fraud departments on cross-functional cases.
S K I L L S
CRM Systems Team Leadership KPI Reporting Player Retention
Live Chat Tools Responsible Gambling Conflict Resolution Back Office
L A N G U A G E S
— English — Intermediate (B1/B2)
— Ukrainian — Native
— Russian — Native / Fluent
E D U C A T I O N
Higher Education Degree
···
Online Casino Support Manager
[
P R O F I L E
Results-driven Support Manager with 3.5+ years of experience in online casino operations. Skilled in CRM
management, team leadership, and multilingual player support. Known for resolving escalated issues efficiently and
maintaining high player satisfaction across English, Ukrainian, and Russian-speaking audiences.
E X P E R I E N C E
Support Manager · Online Casino [Company]
2022 – Present
— Led and coordinated a team of support agents, monitoring performance metrics and daily operations.
— Administered CRM platform to optimize ticket routing, automate workflows, and reduce average response
time.
— Handled complex player disputes, chargeback cases, and responsible gambling requests.
— Created training materials and SOPs to improve onboarding for new team members.
— Maintained consistent quality across live chat, email, and phone support channels.
— Collaborated with VIP, Payments, and Fraud departments on cross-functional cases.
S K I L L S
CRM Systems Team Leadership KPI Reporting Player Retention
Live Chat Tools Responsible Gambling Conflict Resolution Back Office
L A N G U A G E S
— English — Intermediate (B1/B2)
— Ukrainian — Native
— Russian — Native / Fluent
E D U C A T I O N
Higher Education Degree
···
Похожие кандидаты
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Оператор чата
Удаленно -
Оператор контакт-центру
Удаленно, Ивано-Франковск -
Оператор чата
20000 грн, Удаленно -
Оператор контакт-центру
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Спеціаліст чата
12000 грн, Удаленно -
Оператор чата
9000 грн, Удаленно
Сравните свои требования и зарплату с вакансиями других компаний:
Резюме кандидата размещено по адресу: https://www.work.ua/resumes/19377132/