Анна

ANNA LYTVYNENKO
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SUMMARY
Client-focused account management professional with a track record of managing B2B portfolios worth $2M+ and building long-
term, trust-based customer relationships in international companies. Skilled at cross-functional coordination, onboarding/training,
and using data (Excel, SQL, Power BI) to support account decisions. Native Ukrainian speaker, fluent in English, with conversational
Polish and beginner-level Chinese.

CORE SKILLS
Account & Relationship Management • B2B Client Portfolio Management • Customer Onboarding & Training • Cross-functional
Communication • Order & Delivery Cycle Management • Financial Analysis & Cost Monitoring • Process Optimization • Team &
Project Management

EXPERIENCE

Account Executive Jan 2023 – Apr 2025
Sylvamo Polska Sp. z o.o., Krakow, Poland
• Managed and grew a portfolio of 10+ B2B accounts, applying in-depth knowledge of client needs to consistently deliver high
satisfaction and retention.
• Owned the full order lifecycle for $2,000,000+ in annual business — from processing through production tracking to on-time
delivery.
• Built long-term, trust-based client relationships through proactive outreach, turning routine check-ins into strategic touchpoints.
• Designed and launched a Knowledge Base from the ground up, cutting onboarding time and standardizing internal workflows
across the team.
• Delivered 20+ training sessions and 1:1 shadowing programs, accelerating ramp-up for new hires.
• Presented a Mid-Year Business Review to B2B management, translating account data into decisions for leadership.
• Served as a cross-functional backup resource, strengthening team resilience during peak periods.

DOC Controller May 2025 – Oct 2025
IAG GBS Polska Sp. z o.o., Krakow, Poland
• Maintained accurate records for a fleet of 150 aircraft and coordinated timely updates with partner airports, preventing fines
and inspection delays — client-facing accuracy and accountability at scale.
• Built a partner airport database from scratch to streamline communication and collaboration across external stakeholders.
• Partnered on a cross-functional project to build an internal tool for calculating fixed airport service fees.
• Audited 2022–2024 finance reports and updated noise tax rates, reducing calculation errors and improving reporting accuracy.

English Teacher Nov 2022 – Mar 2023
Englishdom, Ukraine
• Achieved a 95% student retention rate through strong relationship-building and responsive support.
• Introduced gamification into lessons, boosting engagement and cutting absenteeism.
• Designed individualized lesson plans and materials to match each student's goals and pace.

Head of Social Center Jul 2020 – Oct 2021
Mylove Village Administration, Mylove, Ukraine
• Led the end-to-end launch of a new social center, managing all documentation and ensuring a compliant, on-time opening.
• Directly supervised a 10-person team delivering services to senior citizens, with ongoing quality monitoring to uphold service
standards.
• Built a citizen database that streamlined service tracking and case management.
• Secured external sponsorships to fund targeted support for seniors facing hardship.
 • Created community engagement programs, including the “Super Grandma” online contest, to boost participation and
connection.

English Teacher Sep 2018 – Sep 2019
Valentyn Benkovskiy Beryslav Pedagogical College, Beryslav, Ukraine
• Taught General English, English for Professional Purposes, and Oral/Written Communication across a full course load.
• Built a structured curriculum and lesson repository, improving consistency of instruction.
• Tailored materials to student proficiency levels, lifting learning outcomes by up to 10% in specialized groups.

EDUCATION
Master's Degree in Secondary Education (English Language and Literature) Sep 2018 – Dec 2019
Bogdan Khmelnytsky Melitopol State Pedagogical University, Melitopol, Ukraine

CERTIFICATES
Excel for Data Analytics Jan 2026
SQL for Data Analytics Feb 2026

TECHNICAL SKILLS & LANGUAGES
Technical: SAP • MS Excel • Power BI • SQL • Zendesk • Google Workspace • Microsoft Teams
Languages: Ukrainian (native) • English (fluent) • Polish (conversational) • Chinese (beginner)