Никита

Nikita (Nick) Kamyshov
Odesa, Ukraine | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») |
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Target Roles: Operations Assistant | Product Manager | Executive Assistant | Customer
Success Specialist
Availability: Remote / Part-time / Morning hours only

PROFESSIONAL SUMMARY

Dynamic and detail-oriented Operations & Shift Manager with over 6 years of experience in the
North American logistics technology sector. Proven track record of scaling sales & customer
care teams, launching new product services from scratch, and optimizing customer success
pipelines. Highly adaptable leader with expertise in B2B sales, financial reporting, and
cross-functional team delegation. Seeking a remote, part-time morning role to leverage
extensive background in business operations, client care, and product management to drive
company growth.

EXPERIENCE

TrackEnsure INC | Remote
Operations & Shift Manager (Main & Morning Shifts) | 2022 - Present
● Direct daily operations for Morning and Main shifts, overseeing a department of 10+
employees and directly managing 3 Team Leads.
● Spearhead the development and adaptation of various company services from ideation to
full market release, including functional presentations and go-to-market strategies.
● Temporarily acted as Head of Department, successfully managing a 50-person collective,
leading the strategic development of new products, and running high-level stakeholder
meetings.
● Design and implement customized customer consultation scripts and quality control
protocols to standardize client communications and ensure high service standards.
● Lead comprehensive onboarding, training, and accreditation programs for new personnel,
significantly reducing ramp-up time.
 ● Manage complex financial reporting and invoicing processes, ensuring accuracy across
diverse operational scales.
● Develop and launch targeted marketing and promotional campaigns, including discount
matrices, to drive product expansion and adoption.
● Added/Extra: Establish operational KPIs and performance metrics to evaluate team
efficiency and elevate overall customer satisfaction (CSAT).
● Added/Extra: Act as a liaison between the product development and customer support
teams to resolve critical technical escalations and prioritize feature requests based on
client feedback.
Customer Success Team Lead (Main Shift) | 2021 - 2022
● Managed a high-performing team of 7 customer support & sales specialists, optimizing
daily workflows and workload distribution.
● Engineered and refined client communication processes, dramatically improving response
times and issue resolution rates.
● Delegated key projects and tasks, assigning responsibilities based on individual strengths
to maximize team output.
● Directed the integration of alternative payment systems and led the processing pipeline
for the company’s largest financial project.
● Conducted continuous coaching, training, and adaptation sessions for new team
members.
Customer Communication & Sales Specialist | 2019 - 2021
● Drove B2B/B2C sales of logistics software and services to new and existing clients.
● Managed accounts receivable, successfully negotiating and processing client debt
obligations to recover revenue.
● Provided expert financial consultations, handled precise invoicing, and generated
accurate financial reports.
● Maintained proactive communication with prospective clients to build a robust sales
pipeline.

Fun & Sun | Sozopol, Bulgaria
Children's Animator (Seasonal) | May 2018 - Sep 2018 & May 2019 - August 2019
● Organized and led engaging entertainment programs and activities for children and
families during two consecutive summer seasons.
● Facilitated multicultural communication and provided high-quality guest service to
international tourists (both children and adults) using English, Bulgarian, Ukrainian, and
Russian.
Call-Center "Гран" | Mykolaiv, Ukraine
Telesales Representative (Operator) | 05.2014 - 08.2014
● Executed outbound sales campaigns for internet, television, and hardware services.
● Consistently recognized as a top 3 performer in internet service sales within the branch.

EDUCATION

Petro Mohyla Black Sea National University | Mykolaiv, Ukraine
Bachelor's Degree in Philology (Ukrainian and English languages) | 2015 - 2019
● Academic Focus: Advanced linguistics, communication strategies, and cross-cultural
translation.

Genius.Space | Online Certified AI Specialist | 2025
● Professional Training: Acquired advanced theoretical and practical knowledge in AI
tools implementation, workflow automation, and process optimization.

KEY SKILLS
● Operations & Leadership: Team Management, Process Optimization, Delegation,
Remote Team Leadership, SOP Creation.
● Product & Project: Product Launch, Market Adaptation, Strategic Planning,
Cross-functional Collaboration.
● Customer & Sales: Customer Success, B2B Sales, Escalation Management, Script
Drafting, Client Retention.
● Finance: Invoicing, Financial Reporting, Payment Gateway Integration, Debt Collection.

Tools & Communication
● Daily utilization of text-based AI models for process optimization.
● Advanced proficiency in Google Spreadsheets for data tracking, reporting, and
operational management.
● Expertise in formal business email correspondence and professional corporate
communication.
LANGUAGES
● English: Intermediate
● Ukrainian: Native/Bilingual
● Russian: Native/Bilingual