Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/19416216/

Опыт работы

Data Analyst

с 03.2024 по 06.2026 (2 года 4 месяца)
Fuelfinance, Remote (Finance, banking, and insurance)

•Built and maintained BI dashboards in Looker, Tableau, and Power BI for 15+ external clients, covering financial, operational, and subscription metrics.
•Wrote SQL daily against BigQuery, including CTEs, window functions, and query optimization, to support reporting and ad hoc analysis.
•Built predictive models for subscription churn and retention, and ran cohort analysis to identify revenue risk and growth points.
•Built financial models and unit economics analysis, including PL/CF/BS cohort analysis, for client accounts.
•Gathered technical integration requirements directly from 15+ clients, connecting 10+ source systems (Stripe, HubSpot, and others) into working data pipelines, pulling data through REST APIs, manual exports, and Zapier.
•Built automated data validation checks that caught 80%+ of data errors and anomalies without manual review.
•Investigated client-reported data issues, tracing problems back to their source system and root cause rather than the immediate symptom.
•Analyzed recruitment process data for a client in the recruitment agency space — hiring funnel conversion, time-to-hire, and channel performance.
•Automated recurring reporting using Google Apps Script, reducing manual spreadsheet work.
•Documented data sources, metric definitions, and reporting logic for internal and client reference.
•Worked with payment platforms including Stripe as part of client data integrations.
•Used GitHub for version control of scripts and code.
•Tested REST API integrations using Postman.
•Used AI tools (Claude, ChatGPT) daily as part of analysis and development work.

Part-time Data Analyst / Risk Manager

с 09.2023 по 02.2024 (6 месяцев)
Wow24-7, Львів (IT)

Dual role covering payment risk and internal reporting for a customer support operation.

• Reviewed payments and transactions to verify legitimacy and prevent chargebacks
• Built SLA and agent workload KPI dashboards in Looker and Google Sheets
• Cleaned and validated Freshdesk data so reporting matched what was actually happening in the ticket system
• Handled client complaints on service quality and payment disputes, and tracked the recurring causes
• First reporting the support team had that didn't need manual updating

Customer support representative

с 09.2021 по 08.2023 (2 года)
Wow 24-7, Львів (IT)

Providing introductory information, such as a product manual explanation, to prospective and new customers
Handling customer complaints and troubleshooting issues with products or services
Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
Escalating queries and concerns when necessary
Updating customer records following each contact
Staying up to date on the latest products and services an organization provides

Образование

Український Католицький Університет

Історія, Львів
Высшее, с 2017 по 2021 (4 года)

Знания и навыки

• SQL
• Google Sheets
• Google Docs
• PostgreSQL
• Python
• MS Excel
• JavaScript
• MS Power BI
• Tableau
• Looker Studio
• Google API
• REST API
• XML
• CSV
• Funnel analysis
• RevenueCat
• Reverse engineering
• Data visualization

Знание языков

• Английский — свободно
• Украинский — свободно