Карина

Karyna Zalyvanska
Business Analyst

CONTACT: PROFILE:
[открыть контакты](см. выше в блоке «контактная информация») Business Analyst with 4 years of total experience in business
[открыть контакты](см. выше в блоке «контактная информация») analysis and requirements engineering for web applications.

Kyiv, Ukraine or remote Experienced in eliciting and documenting business and functional

Linkedin requirements, modeling business processes (BPMN), creating BRD,
SRS, user stories, acceptance criteria, and supporting the full SDLC..
SKILLS: Analytical, detail-oriented, and collaborative professional with a
Gathered, analyzed, and documented strong focus on delivering solutions that align business objectives
business requirements from stakeholders. with user needs.

Translated business needs into functional EXPERIENCE:
requirements and development tasks. BUSINESS ANALYST 2025 - PRESENT
Join.To.IT
Modeled business processes using BPMN,
Business Analyst with experience in business process
UML, and Data Flow Diagrams.
optimization, digital product development, AI-powered automation,
Collaborated with developers, designers, CRM systems, and data analysis. Skilled in gathering and
product owners, and business stakeholders translating business requirements into clear functional solutions,
throughout the SDLC. bridging communication between stakeholders and development
Identified business process inefficiencies teams, and supporting product delivery throughout the full project

and proposed optimization opportunities. lifecycle.
Analyzed internal business processes and identified
Conducted gap analysis, edge case
opportunities for workflow optimization.
analysis, and business logic validation.
Gathered business needs and translated them into actionable
Prepared business documentation,
improvements.
functional specifications, and process Prepared and maintained business-related documentation.
documentation. Defined project scope and structured requirements for CRM,
Worked on AI-driven automation initiatives mobile application, and AI integrations.

integrating CRM systems, mobile Created workflow diagrams and process models to visualize
business logic.
applications, and AI technologies.
Managed backlog prioritization and supported sprint planning
EDUCATION: activities.
NATIONAL TRANSPORT UNIVERSITY Identified potential logic conflicts and edge cases during
Bachelor’s Degree in International system design.
Economics
NATIONAL TRANSPORT UNIVERSITY
Master’s Degree in Business Analytics

LANGUAGE:
English B2
Ukrainian fluent
ANALYST 01.06.2022 - 01.08.2025
NDA
Established communication between internal departments to
support effective teamwork.
Gathered and analyzed business requirements from
stakeholders.
Participated in project implementation at various stages —
from launch to postdelivery support.
Identified potential logic conflicts and edge cases during
system design.
Analyzed internal workflows and provided recommendations
for improvement.
Worked with a CRM system and monitored task completion
across departments.
Assisted in implementing changes aimed at increasing team
efficiency.
Contributed to improving internal processes and enhancing
information exchange between departments.

CREDIT ANALYST SEPTEMBER 2018 – APRIL 2022
LLC “FC Crediplus”
Communicated with clients regarding their requests and
financial performance.
Analyzed client data and profiles in internal databases.
Assessed clients’ credit histories and forecasted their
solvency.
Worked with large volumes of data, ensuring accuracy and
relevance.
Collaborated with the team and other departments to
exchange data and
support decision-making.

CERTIFICATES
Arts & Crafts of Business Analysis from SoftServe
Practical course on business analysis from IAMPM