Костянтин

KOSTIANTYN SAZHKO

DISPATCHER

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PROFESSIONAL EXPERIENCE
GUEST RELATİONS AGENT
04.2026 - 07.2026 Riolavitas Resort & Spa Manavgat, Turkey
PROFILE Coordinated guest requests across multiple departments, ensuring
timely resolution of operational issues. Managed urgent service requests
Operations and Customer Support
while maintaining clear communication with guests and internal teams.
professional with experience coordinating Tracked requests, maintained accurate records, and followed up until
client requests, resolving urgent issues, issues were fully resolved. Prioritized multiple tasks simultaneously in a
and managing multiple priorities in fast-paced hospitality environment. Delivered professional customer
international environments across Canada, support in English, Russian, and Ukrainian.

Europe, and Turkey. Strong background in GUEST RELATİONS STAFF
logistics, customer communication, and 07.2024 - 02.2025 Hotel Bristol Palace - Genova/Italy
operational coordination, supported by a Assisted international guests by coordinating solutions with
Bachelor's degree in Mechanical housekeeping, maintenance, and other operational departments.
Engineering. Comfortable working Resolved customer concerns promptly while maintaining high service
standards.
independently in fast-paced
environments, maintaining accurate
NIGHT OPERATIONS SUPERVISOR
records, and communicating
12.2022 - 01.2024 Marc's No Frills, Mississauga, Canada
professionally with drivers, vendors, and
Supervised overnight operations in a high-volume retail environment.
customers in English. Available to work
Coordinated multiple operational activities simultaneously while
US-aligned shifts. ensuring deadlines were met. Communicated with team members and
suppliers to maintain operational continuity. Maintained inventory
CORE SKILLS accuracy and ensured compliance with company procedures.

Operations Coordination: Operational
LOGISTICS ASSISTANT
Support, Task Prioritization, Incident
12.2021-04.2022 Loxxess Logistics - Bor, Czech Republic
Resolution, Dispatch Coordination,
Supported daily logistics operations and shipment processing. Prepared
Process Monitoring. documentation and monitored order movement. Worked within
Customer & Driver Support: Customer international operational procedures while maintaining high accuracy.
Service, Problem Solving, Conflict Coordinated with warehouse staff to ensure timely execution of daily
Resolution, Status Updates, Professional operations.
Communication.
B2B/B2C SALES & ACCOUNT MANAGER
Logistics & Documentation: Logistics
06.2018 - 11.2021 Sole Proprietor Hontar - Ukraine
Operations, Record Keeping,
Managed daily business operations, customer communication, and
Documentation, Process Compliance,
supplier coordination. Organized deliveries and maintained
Inventory Coordination. relationships with business clients and service providers.
Technical Knowledge: Mechanical Negotiated with vendors and resolved operational issues affecting
Engineering Background, Equipment customer orders. Provided technical consultations on commercial
Understanding, Vendor coffee equipment based on engineering knowledge.

Communication
Computer Skills: Microsoft Office 365, EDUCATION
CRM Systems, SAP, Operational BACHELOR OF MECHANİCAL ENGİNEERİNG
Software VOLODYMYR DAHL EAST UKRAİNİAN NATİONAL UNİVERSİTY
Languages: English (Advanced), (2017 – 2021)
Ukrainian (Native), Russian (Native)