Надія

NADIA PONOMAREVA
[открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация»)
Kyiv,Ukraine
February 12, 2002
t.me/pppponomareva

SKILLS PROFILE

Communication skills SUMMARY
Skilled in proficient, reliable corporate and personal support.
Productive and well-organised to achieve duties within set
Understanding of human timeframes. Adaptable and proactive to meet changing job
resources demands.

Fast-paced customer
service EDUCATION

Humanitarian Pedagogical Academy Sep 2019 - May 2023
Appointment scheduling Diplona of Higher Education: Secondary Education(English
Language and Literature), Kharkov,Ukraine

Problem-solving
EMPLOYMENT
Restocking and cleaning Tattoo artist Sep 2021 - Mar 2024
self-employment, Kharkov,Ukraine
Built positive relationships with clients to promote repeat
Conflict management
business and grow studio loyalty.
Kept schedule and appointment times through excellent
timekeeping and efficient tattoo completion.
LANGUAGES Greeted walk-in customers and made space in schedules to
complete catalogue designs to personalised requirements.
English Sanitised reusable equipment to maintain impeccable health
and hygiene standards and limit infection and contamination
risks.
Russian Showcased template design sheets for customers to review,
advising on adaptations for bespoke tattoos.
Delivered high-quality work through meticulous attention to
Ukrainian
detail, achieving specified designs.
Used photographs and sketches from customers to develop
Turkish ideas and create final designs.
Maintained neat, clean public areas to upkeep professional,
sanitary studio appearance.
Performed deep cleans to studio, consultation and reception
areas to maintain safe, sanitary conditions.
Collaborated with studio teams to maintain efficient services
and maximise customer satisfaction.
Reassured nervous customers with professional advice and
guidance to deliver positive tattoo experiences.
Sales manager Oct 2017 - Nov 2017
Ella Rudenko, Mariupol,Ukraine
Provided helpful, attentive sales support to generate positive
customer feedback.
Used smart conservational, sales and upselling techniques to
identify sales opportunities with customers and use to best
advantage.
Communicated with customers to determine needs, provide
recommendations and upsell services.
Actively listened to customer concerns and queries.
Leveraged problem-solving skills to achieve successfully
completed transactions.
Provided product information and practical training to
customers as part of value-added services.
Engaged and connected with potential buyers, building
rapport to encourage customer faith in purchase.
Maintained familiarity with existing and upcoming product
lines.