Руслан

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Ruslan Purii
[открыть контакты](см. выше в блоке «контактная информация») Customer Support Specialist | CRM | Operations | Logistics &
Supply Chain Enthusiast | 7+ Years Supporting Customers in a US
[открыть контакты](см. выше в блоке «контактная информация») company.
purii-673765241 (LinkedIn)
Lviv, Lviv, Ukraine

Top Skills
Summary
Team Collaboration
Technical Support I am a Customer Support Specialist with 7 years of
Problem Solving experience working for a U.S.-based software company,
providing professional support to customers worldwide.Throughout
my career, I have handled customer inquiries via email and ticketing
systems, resolved technical and billing issues, maintained accurate
documentation, and collaborated with internal teams to ensure timely
issue resolution.I have extensive experience working with CRM and
support platforms, managing large volumes of customer requests
while maintaining a high level of accuracy, organization, and
customer satisfaction.My background has helped me develop strong
communication, problem-solving, multitasking, and coordination
skills in a fast-paced international environment.I am currently seeking
to transition into Logistics, Operations, or Supply Chain. While my
professional background is in Customer Support, I bring strong
experience in communication, coordination, documentation, CRM
systems, and problem-solving. I am motivated to learn quickly,
contribute to a growing team, and build a long-term career in
operations and logistics.

Experience
AEJuice LLC
Customer Support Specialist
June 2019 - Present (7 years 2 months)
United States

Managed customer support via email and chat.
Resolved technical and billing issues.
Worked with CRM systems.
Coordinated with developers and internal teams.
Maintained documentation.
Processed hundreds of customer requests weekly.
Ensured high customer satisfaction.
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Education
Lviv Polytechnic National University
Bachelor's Degree, Computer Science · (September 2018 - June 2022)

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