Дарья

Daria Storozhko Profile

I’m a positive and hardworking person who enjoys learning and
developing new skills. I’m reliable, organized, and adapt easily to different
situations. I always do my best to deliver quality results and keep a
friendly, honest approach in my work.

Education

Bachelor of Business Administration - BBA 2005 - 2010
Personal details European University, Kiev

High school (collegium16) 1995 - 2005
Daria Storozhko
Dniprodzherjinsk (Kamianske)

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Employment
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Assistant Regional Director of Quality Oct 2022 - May 2024
El Sheikh Zayed street Department
41669 Sharm el-Sheikh
Pickalbatros Hotels, Sharm El Sheikh

June 16, 1988 Monitoring nearly all manufactured products to ensure that they
meet specified standards
Ukrainian Record the results of supervisor’s inspections through test reports
Manages and oversees all steps related to quality control as part of
[открыть контакты](см. выше в блоке «контактная информация») the quality management strategy of a company
storozhko-ab4bb0195 Responsible for supporting company quality policies and initiatives as
well as promoting and supporting continuous improvement efforts
Leading a team to ensure the desired standards and quality are met
Incorporating team & relationship-building qualities, work delegation,
Skills negotiation skills, conflict management, decision-making
Daily/weekly/monthly reports
Skills to work with individual Maintenance monthly quality reports
computer programs Daily/weekly/monthly tracking of the social media related to the
hotels
Marketing abilities
Monthly meetings with GMs about the work done
Ability to resolve conflicts

Fast learner Social Media Marketing Specialist Apr 2020 - Dec 2022
Freelance work
Self-motivated with a result-
Social media marketing creates and analyze an effective advertising
campaign for target audience, create a creative brief that includes
hard-working the assets for paid ad, create, edit, and troubleshoot ads in social
media.
honest
Establish and manage a social media presence.
Conducting market research to identify selling possibilities and
evaluate customer needs
Actively seeking out new sales opportunities, networking and social
media
Setting up meetings with potential clients and listening to their wishes
and concerns
produce high standards of work

Sales Executive Aug 2021 - Jan 2022
Rixos Hotels & Resorts Rixos Sharm/Rixos Seagate/Rixos Aqua Park, Sharm
El Sheikh
Ukrainian
Conduct market research to identify selling possibilities and evaluate
English customer needs
Actively seek out new sales opportunities through cold calling,
Russian
networking and social media
Set up meetings with potential clients and listen to their wishes and
concerns
Prepare and deliver appropriate presentations on products and
services
Create frequent reviews and reports with sales and financial data
Ensure the availability of stock for sales and demonstrations
Participate on behalf of the company in exhibitions

SMM assistant for the Guest Relations Aug 2019 - Oct 2019
Department
Rixos Sharm, Sharm El Sheikh

Manages company social media channels, including Facebook,
TripAdvisor, Tophotels, Zoover, Holidaycheck, Tui platforms, TrustYou
and other relevant platforms
Engages in social media presence creation on new and emerging
social media platforms
Manages social media communications
Use analytics tools to gauge the success of campaigns
Prepare reports on campaigns based on analytics.
Deliver monthly reports with statistics and results for each account
Keep track of social media trends and competition

Guest Relation Supervisor Aug 2018 - Aug 2019
Rixos Sharm, Sharm El Sheikh

Welcoming guests in a friendly and professional way
Addressing and escalating customer complaints
Review arrival lists to welcome guests
Attend to special guests (e.g. VIP’s) and answer their inquiries
Help prepare welcome folders with collateral (e.g. Room service
menus, area descriptions)
Provide information about amenities, area and venues and promote
services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. Confirming travel
arrangements, taking messages)
Address customer complaints and escalate to guest relations
manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards
Handling all correspondence with the guests via email inquiries

Guest Relation Supervisor Jun 2017 - Jul 2018
Il Mercato Hotel Sharm El Sheikh, Sharm El Sheikh

Welcoming guests in a friendly and professional way
Addressing and escalating customer complaints
Review arrival lists to welcome guests
Attend to special guests (e.g. VIP’s) and answer their inquiries
Help prepare welcome folders with collateral (e.g. Room service
menus, area descriptions)
Provide information about amenities, area and venues and promote
services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. Confirming travel
arrangements, taking messages)

Guest Relation Coordinator May 2015 - Jun 2017
Melia Sinai Hotel, Sharm El Sheikh

Welcoming guests in a friendly and professional way
Addressing and escalating customer complaints
Review arrival lists to welcome guests
Attend to special guests (e.g. VIP’s) and answer their inquiries
Help prepare welcome folders with collateral (e.g. Room service
menus, area descriptions)
Provide information about amenities, area and venues and promote
services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. Confirming travel
arrangement’s, taking messages)
Address customer complaints and escalate to guest relations
manager when needed
Handling all correspondence with the guests via email inquiries

Sales and marketing specialist Jan 2007 - Dec 2014
Oriental Plus, Kiev

Generate leads and grow existing relationships, maintaining an
accurate, detailed client book, and developing an active, repeat
customer base
Qualify, develop, and maintain thorough company and product
knowledge, research consumer needs, and identify how our solutions
can meet them

Honors/awards

Booking.com 2020 award

Booking.com 2018 award

Holidaycheck 2020 award