Кирило

KYRYLO HYLIUK
DEVOPS ENGINEER

[открыть контакты](см. выше в блоке «контактная информация») Ukraine, Kyiv Linked in
[открыть контакты](см. выше в блоке «контактная информация») @kyrylo_hyliuk_w Github

PROFESSIONAL SUMMARY
Detail-oriented IT professional transitioning into DevOps, backed by a strong foundation in hosting
infrastructure, technical support, and system administration. Combines deep system-level Linux
expertise with hands-on experience managing virtualized environments (Proxmox) and
containerization (Docker, Kubernetes). Proficient in infrastructure automation and CI/CD pipelines
using Terraform and GitHub Actions, with a proven ability to bridge the gap between development
and operations to ensure high availability and scalable systems. Demonstrates a strong drive for
continuous improvement by architecting and managing a personal Proxmox homelab to deploy, test,
and maintain resilient infrastructure solutions.

PROFESSIONAL EXPERIENCE
Technical support
PE Freehost | Kyiv Ukraine
Jan. 2025 - Jun. 2026
Technical Support: Provided technical support for over 500+ client requests monthly regarding
web hosting, domain name registration, and remote server operations, maintaining a Customer
Satisfaction (CSAT) score of 95%+.
Diagnostics & Troubleshooting: Resolved 10-20 weekly incidents at the server infrastructure level,
effectively reducing the Mean Time to Resolution (MTTR) for issues involving Linux systems, web
servers, and databases.
Environment Provisioning: Assisted over 100 clients in successfully deploying and configuring
environments for web applications (PHP, Node.js), minimizing downtime and setup errors during
migrations.
Monitoring & Incident Response: Performed continuous system monitoring and deep log analysis,
providing rapid response to critical incidents (SLA < 10 minutes) to help ensure 99.5%
uninterrupted service operation.
SKILLS
Operating Systems & Virtualization: Linux Administration, Windows, Proxmox VE, Cloud-init
Cloud Computing & Containerization: Azure, Containerization (Docker, Kubernetes, Podman)
Automation & CI/CD: Infrastructure as Code (IaC) with Terraform, Ansible, GitHub Actions,
Version Control (Git)
Scripting & Programming: Scripting and Automation (Python, Bash, PowerShell), Go
Monitoring & Security: Monitoring (Prometheus, Grafana), Networking and Security, SSL/TLS
Certificate Management
Web Servers & Databases: Nginx / Apache, Database Management (MySQL, PostgreSQL), DNS
Management

EDUCATION
Bachelor of Information Systems Mate Academy: Java course
NULES
Graduated: 2025 Graduated: 2023