Tonderai

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Customer Service & Sales Representative

ABOUT
Ambitious and adaptable professional with international experience in customer service,
education, and engineering. Recognized for excellent communication, relationship-building,
and problem-solving skills developed through working with customers, students, and diverse
teams. Quick to learn new systems and processes, with experience using CRM platforms and
managing multiple priorities in fast-paced environments. Passionate about delivering high-
quality service and contributing to organizational success.

EDUCATION
Karabük University | Türkiye | 2021-2026 Churchill High School | Zimbabwe | 2014-2019
Bachelor of Engineering (Hons) O’ & A’ Level
Metallurgy & Materials Engineering

WORK EXPERIENCE
DubaiMall Customer Service Representative
2025 – 2026 Delivered exceptional customer support by resolving inquiries through Zendesk, Jira,
and HubSpot CRM while maintaining high levels of customer satisfaction. Accurately
processed refunds, order confirmations, and customer requests, collaborating with
internal teams to ensure timely issue resolution. Consistently provided professional,
customer-focused service in a fast-paced, high-volume retail environment.

Metallurgy & Materials Engineering Intern
Karabuk University Conducted laboratory testing, material characterization & accurately documenting
Jun 2026 - Jul 2026 experimental results and preparing technical reports. Collaborated with laboratory
Jun 2025 - Jul 2025 staff to perform testing procedures efficiently, ensuring compliance with quality,
safety, and documentation standards. Developed strong analytical, problem-solving,
teamwork, and attention-to-detail skills through hands-on laboratory experience.

Online English Tutor
Preply Delivered personalized lessons to international learners at different levels. Built
2022 – 2026 strong client relationships through effective communication and tailored
learning plans.

Part-Time English Teacher
British Town
Taught English to students of different proficiency levels in a multicultural
Language School
environment. Adapted lessons to individual needs while monitoring student
2021 – 2024
progress.

Rock Systems Store Consultant
2020 – 2021 Managed inventory, stock records, material distribution and any product inquiries
by customers. Ensured accurate documentation and efficient warehouse
operations.
Banket Primary
School Rugby Coach (Volunteer)
2017 – 2018 Coached young athletes, promoting teamwork, discipline, and leadership.

SKILLS
Generic: Customer Relationship Management • Complaint Resolution • Active Listening • Can work
independently • Good Communication • Problem Solving • Teamwork • Time Management • Adaptability •
Multitasking • Attention to Detail
Technical: Zendesk • Jira • HubSpot CRM • Microsoft Office • Google Workspace • AUTOCAD
Languages: English (Native) • Turkish (Intermediate)