Oleksandr

Oleksandr Asotikov
Experienced Technical Support Engineer With Over 18 Years of Experience
Portsmouth, United Kingdom
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An experienced and self-motivated Technical Support Engineer with over 18 years of professional
experience working in technical support, software testing, database administration, SQL, networking,
workstation setup, bug tracking systems, technical writing, and documentation. Currently seeking an
opportunity to utilise and further develop existing skills and knowledge, and make a valuable contribution
to the team and organisation.

Personal Details

Driver's License: B
Eligible to work in the UK: Yes
Highest Level of Education: Master's
Industry: Analytics, Customer Service, IT Operations & Helpdesk, Marketing, Quality Assurance, Sales,
Software Development
Total years of experience: 18

Work Experience

Technical Support Engineer
Verint Systems Inc.-Woking, United Kingdom
September 2022 to April 2026
• Provided technical support for Customer Engagement Solutions, ensuring stable platform operation
and timely resolution of customer issues
• Investigated reported problems to identify root causes
• Performed functional testing of the website and validated the behaviour of individual features
• Performed website log analysis and worked with Microsoft SQL Server databases to troubleshoot
incidents
• Performed network troubleshooting and resolved connectivity issues
• Used Jira, ServiceNow, and Microsoft IMS to manage bugs, requests and tickets
• Collaborated with cross-functional teams including Product Management and IT Service Delivery to
resolve incidents and improve service quality
• Maintained technical documentation and contributed to internal knowledge bases to support team
efficiency and knowledge sharing
• Supported continuous improvement initiatives and day-to-day operational excellence within the support
function

Technical Support Engineer
Devart-Kharkiv, Ukraine
May 2011 to February 2022
• Supported database management and synchronization applications and components designed to
integrate with various IDEs (Microsoft SQL Server Management Studio, Visual Studio, Delphi, C++ Builder)
• Provided technical support to customers
• Reproduced bugs reported by customers and logged them in a bug tracking system
• Performed database administration tasks using (SQL Server, MySQL, PostgreSQL, Oracle)
• Conducted manual testing
• Wrote documentation and website content with SEO considerations, including keyword usage and
content optimisation
• Sold and prompted products, and prepared quotes and offers
• Managed new and existing user licenses in the system

Technical Support Engineer
RODOVID BANK-Kharkiv
September 2007 to May 2011

• Installed and configured new ATMs
• Liaised with a service provider
• Monitored ATM operation and performance
• Identified and resolved ATM faults.
• Extracted and analyzed ATM log files
• Installed software and operating system patches for ATMs
• Performed ATM cash replenishment
• Installed, configured, and supported POS terminals, local network computers, and office equipment
• Provided technical support to bank staff

Education

Software Engineering (Master's degree)
Polytechnic University-Kharkiv, Ukraine
September 1999 to June 2007

Skills
• MySQL
• Microsoft Incident Management System
• Visual Studio
• SQL
• Microsoft SQL Server
• PostgreSQL
• Customer support
• Redmine
• VPN
• Virtualisation
• VMWare
• C++
• ServiceNow
• HTML
• IP networking
• LAN
• Jira
• Help desk
• Microsoft Office
• Oracle

Languages

• English - Fluent
• Ukrainian - Fluent

Certifications and Licenses

W3Schools SQL Certification
August 2024 to Present

Passed the W3Schools SQL certification exam at Professional level.

Certified SQL Developer.

Duration: 32 hours.