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FEDOROV YURA Employment
CUSTOMER SUPPORT SPECIALIST 2025 - 2026
Managed and resolved high volumes of customer inquiries daily via live chat
and email support systems.
Personal details Guided users through product features, onboarding, troubleshooting steps,
and technical issue resolution.
Collaborated with technical and development teams to report platform bugs
FEDOROV YURA
and expedite problem-solving.
[открыть контакты](см. выше в блоке «контактная информация») Addressed and resolved difficult customer situations with a professional,
empathetic, and solution-oriented approach.
[открыть контакты](см. выше в блоке «контактная информация») Maintained high response-time standards and consistently achieved excellent
customer satisfaction scores.

Skills RECRUITER Aug 2025 - Jul 2026
Managed end-to-end recruitment processes, including active sourcing,
screening, interviewing, and candidate evaluation.
Help Desk Tools
Partnered with hiring managers to define job requirements, align on candidate
CRM systems profiles, and build strong talent pipelines.
Conducted initial interviews to assess candidates' technical skills, soft skills,
Live Chat Management and cultural fit.
Maintained clear communication with candidates throughout the hiring
SLA Compliance
process to ensure a positive candidate experience.
Ticketing Systems
Education
Languages
2024 - Present
English Igor Sikorsky Kyiv Polytechnic Institute

Ukrainian

Qualities
Active Listening

Empathy

Conflict Resolution

Time Management

Problem-Solving

Cross-functional Communication