Анастасія

ANASTASIIA ZYMA
Operations & People Management Specialist
HR | Operations | Project Coordination | Team Training
Ukraine | Remote | Part-time / Full-time
[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)
LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)
PROFESSIONAL SUMMARY
Operations and HR professional with 3+ years of experience in an international logistics environment, combining recruitment, people support, training, administrative coordination and project-related work. Experienced in international teams and US-based client communication, conducting interviews and training in English, coordinating CRM-related processes and improving day-to-day workflows. Strong communication, organization and adaptability, with international work experience in Ukraine, the UAE and India. Currently returning to the workforce after a career break and looking for a remote or part-time opportunity where I can apply my existing strengths while refreshing and developing modern tools and processes.
CORE SKILLS
People & HR: Recruitment • Interviews • Onboarding • Employee Support • Training • Team Building
Operations: Process Coordination • Administrative Support • Documentation • Workflow Organization • CRM
Projects: Project Coordination • Task Tracking • Cross-functional Communication • Process Improvement
Communication: English-language Communication • US Clients • International Teams • Conflict Resolution
PROFESSIONAL EXPERIENCE
Freelance | Remote
Aug 2023 – Present
• Maintained professional development in Project Management and refreshed organizational and digital skills.
• Supported project-based administrative tasks, communication and online organization.
HR Generalist / Coach | A1 Logistics
Jan 2021 – Aug 2023
• Managed recruitment processes, conducted interviews in English and supported employee onboarding.
• Maintained employee information and HR administration in PeopleForce, including transfers and exits.
• Worked with the company CRM and supported sales-process quality by monitoring orders, leads and customer communication.
• Reviewed sales calls and written communication to support service quality and adherence to sales techniques.
• Created and delivered several training programs for sales teams, primarily in English, online and in person.
• Organized team-building activities and employee engagement events.
• Helped improve HR processes and clarify roles, responsibilities and reporting lines within teams.
• Worked with US-based clients and international colleagues, adapting operations during COVID-19 and the full-scale invasion.
• Contributed to opening two additional offices in Dnipro and Odesa.
Sales Manager / Project Manager | Get Carrier
Jul 2020 – Jan 2021
• Supported sales initiatives and coordinated project-related tasks.
• Communicated with clients and internal teams to keep work moving and resolve day-to-day issues.
• Worked with CRM and maintained client and sales information.
• Contributed to improving sales processes and customer communication.
Receptionist | Hotel Slava
Jun 2018 – Jun 2020
• Managed front-desk operations, reservations, guest communication and daily administrative tasks.
• Handled customer inquiries and resolved routine issues in a service-focused environment.
Administrator | ReFresh, Goa, India
Feb 2016 – Feb 2017
• Managed daily administrative and customer-service operations.
• Developed and delivered a training program for new staff.
• Created an online booking process and improved office procedures.
• Supported customer communication and operational organization.
Front Desk Receptionist | Asia de Cuba, Abu Dhabi, UAE
Oct 2013 – Aug 2015
• Managed the front desk, reservations and customer inquiries.
• Trained new employees on front-desk procedures.
• Maintained operational documents and supported smooth daily service.
EDUCATION
Zaporizhzhia National Technical University (ZNTU)
Specialist Degree in Journalism
ADDITIONAL TRAINING
Project Management — Prometheus, 2024
Basics of Cash Discipline — 2020
Time Management — 2019
Basics and Techniques of Sales — 2018
TOOLS
PeopleForce • CRM • Trello • Microsoft Office • Excel • Google Docs • Google Workspace • Email • Social Media
LANGUAGES
Ukrainian — Native
English — B2 (confident communication and professional experience)
Russian — Fluent