Khrystyna

KHRYSTYNA SEMCHYSHYN
SENIOR IT PROJECT MANAGER / HEAD OF DEVELOPMENT

📍 Prague, Czechia (Open to Remote)
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PROFESSIONAL SUMMARY
Senior Project Manager with over 3.5 years of experience in IT and E-commerce. Expert in full-cycle project
management (from pre-sales to successful release), building operational processes from scratch, and leading cross-
functional development teams.

Proven track record of scaling an e-commerce agency (driving a 30% revenue growth), successfully managing a
portfolio of 10+ concurrent Shopify projects, and effectively navigating complex stakeholder expectations.

PROFESSIONAL EXPERIENCE
Project Manager • Ecom-X
Domain: E-commerce & Web Development (Shopify Ecosystem)
Jul 2023 ~ Present ・3 years | Prague, Czechia (Remote)
Successfully managed a portfolio of 10+ concurrent e-commerce projects (clothing, cosmetics, and
accessories online stores). By optimizing delivery processes, reduced the average MVP by 3 weeks.
Took ownership of the full SDLC. During the pre-sales stage, formulated the Scope of Work,
assessed risks, and estimated budgets, which improved margin forecasting accuracy and reduced
Scope Creep by 15%.
Monitored resource allocation and maintained financial reporting. Tracked project deadlines and
controlled the closure of payment stages, increasing the client Retention Rate by 20%.
Translated complex business requirements from international stakeholders (USA, Europe) into
clear technical specifications, User Stories, and Acceptance Criteria.

Head of Development Department • Ecom-X
Domain: E-commerce & Web Development (Shopify Ecosystem)
・
Feb 2025 ~ Present 1 yr 5 mos | Prague, Czechia (Remote)

Process Engineering: Transitioned the development workflow from fragmented task management to
a standardized Kanban system in Worksection. This eliminated task stagnation, resulting in a 30%
reduction in average ticket resolution time and ensuring 95%+ predictability for project delivery
dates.
Operational Efficiency: Reorganized capacity planning for 10+ specialists, which enabled the team
to handle 20% more concurrent tasks without increasing headcount or compromising code quality. I
implemented automated progress tracking, reducing administrative overhead by 5 hours per week
per project.
Established a systematic performance evaluation framework. By linking individual KPIs to business
goals and executing Individual Development Plans (IDPs) for 10+ employees, I reduced team
attrition to 0% over the last year.
PM Mentor • Fleelance
・
Sep 2025 – Present 10 mos | Prague, Czechia (Remote)

Curriculum Development & Skill Gap Analysis: Designed a structured 2-month
onboarding program for Junior PMs, focusing on practical SDLC execution and risk
management.

Practical Agile Training: Conducted weekly hands-on sessions on Agile metric tracking
(Burndown, Velocity, Cycle Time) using real-world project data.

Sales & Support Manager • AntiSchool ONLINE & JustSchool Ukraine
Domain: EdTech / Online Education
・
Apr 2022 – May 2023 1 year | Ukraine

Resolved 50+ high-stakes crises and addressed complex stakeholder objections,
delivering effective communication that enhanced collaboration across all
organizational levels.

EDUCATION
Ivan Franko National University of Lviv | Lviv, Ukraine
Philology • Sep 2020 – Jun 2024
Bachelor of Education (B.Ed.) in Ukrainian Language and Literature

SKILLS

Project Management: Full-cycle PM (Pre-sales to Delivery), Agile/Scrum/Kanban, Backlog
Management, Risk Assessment, Budgeting & P&L.
Technical: E-commerce expertise, Web Development Lifecycle, API Integrations, Technical
Documentation.
Tools: Jira, ClickUp, Worksection, Confluence, Figma, Miro, Notion, AI Prompting for
PM tasks
Soft Skills: Stakeholder Management, Conflict Resolution, Team Leadership, Performance
Management, Mentorship.

LANGUAGES
English: B2
Czech: A1
Ukrainian: Native