Emeruche

Nmesoma Okpo
Customer Service Representative
[открыть контакты](см. выше в блоке «контактная информация») 08109819381 Corridor Layout [открыть контакты](см. выше в блоке «контактная информация»)

SUMMARY
Customer-focused professional with experience supporting clients, candidates, and stakeholders through
clear communication, timely follow-up, problem-solving, and efficient service delivery. Skilled in handling
inquiries, coordinating requests, resolving issues, and maintaining positive relationships across different
interactions. Strong organizational and communication skills, with the ability to manage multiple requests,
work effectively with teams, and use digital tools to improve customer service and operational efficiency.

WORK EXPERIENCE
Customer Service Representative 03/2025 – 08/2026
Texas Entrepreneur Ecosystem Remote
Made 200+ outbound calls daily to prospective customers, qualifying leads,
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identifying needs, and creating new sales opportunities.
Maintained and updated CRM records, accurately documenting customer
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interactions, lead progress, and follow-up activities.
Engaged prospective customers through phone, email, and messaging platforms,
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providing product information, addressing questions, and handling objections
effectively.
Scheduled qualified appointments for the sales team while consistently meeting
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daily call and activity targets and supporting overall sales performance.
Executive Assistant 12/2024 – 03/2025
Financial Leadership Club of America Remote
Identify recurring customer complaints and communicate trends to relevant
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teams, contributing to a 20% reduction in repeat inquiries.
Handle 100+ customer interactions daily across phone, email, and live chat,
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providing support for account, billing, product, and service-related inquiries.
Reduced average response time by 30% by improving ticket prioritization, follow-
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up processes, and use of customer support templates.
Operations Manager 12/2023 – 11/2024
Sparkles EduConsult
Oversaw daily business operations, providing high-level support to executives and
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ensuring smooth workflow.
Managed full-cycle recruitment process, including sourcing candidates,
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conducting initial screenings, coordinating interviews, managing employee
onboarding, and developing job descriptions.

EDUCATION
BA, English and Literary Studies 2019 – 2023
University of Nigeria, Nsukka Nsukka, Nigeria

SKILLS
Core Skills
Customer Relationship Management
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Proficient in Microsoft Word, Excel
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Active Listening & Empathy
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Team Management & Staff Training
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Time Management & Organisation
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Effective Communications skills
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LANGUAGES
English
Advanced