Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/2331643

Опыт работы

Customer Support Representative

с 11.2014 по 01.2023 (8 лет 2 месяца)
Native Ads, Vancouver, Canada(main office) (IT)

Native Ads, Inc.

August 2016 - November 2022

• Managed advertiser accounts and provided direct customer support (email, intercom)
• Managed campaign optimization through web analytics tools and instruments (Native Ads Platform).
• Working with web analytics tools such as Google Analytics, Google Adwords, Bing, Outbrain, Revcontent.
• Posting Articles using Wordpress
• Monitoring platform for bugs and coordinated with QA team to generate reports

Nov 2014 - August 2016

• Gathering the data from running campaigns and optimization through web analytics tools and instruments

Technical Support Manager

с 06.2013 по 03.2014 (9 месяцев)
ООО "Авендатор" (Gamenet), Запоріжжя (IT)

Online Support Manager (mostly MMORPG).
Providing information to players/users in live-chat: content-based, technical questions.
E-mails in the system support: Registration of customer requests and escalation them into specialized professionals. Maintain knowledge base. Game master functions (GM). Creating Guides (user manual). Analytics.
Coordinating the work of the team of 4 people:
- Organization of the professional development of managers.
- Training (DeskPro+ work with community)
- Organization of a systematic assessment of the quality of work of team support managers.

http://www.syncopateglobal.com/
http://gamenet.ru/

Office-Manager

с 10.2008 по 06.2013 (4 года 8 месяцев)
ООО "НЗ" (РА "Transit Production"), Запоріжжя (Маркетинг, реклама, PR)

Образование

ZNTY

Marketing, Zaporozhye
Неоконченное высшее, с 2012 по 2017 (5 лет)

Дополнительное образование и сертификаты

IT «Step" Design

1.5 years

Знания и навыки

Знание языков

• Английский — выше среднего
• Русский — свободно
• Украинский — средний

Дополнительная информация

Have recommendations.

Other:
ability to travel - Not possible
Not married,
daughter 13 years
driving license - no,
bad habits - no.