Личные данные скрыты

Контактная информация

Соискатель скрыл свои личные данные, но вы сможете отправить ему сообщение или предложить вакансию, если откроете контакты.

Опыт работы

Chief Information Officer

с 11.2015 по 11.2021 (6 лет)
TAMGA, Kyiv (FinTech, Microfinance, PDL)

•IT infrastructure audit and optimization according to business needs;
•Development IT strategy and processes in conformity with company-wide goals. Deep immersion in the company's business processes with a purpose of their automation and improvement;
•Software products selection and implementation in order to improve performance and ensuring the competitive potential of projects;
•Managing the technical aspect of Debt collection processes (CRM, telephony, sms, viber, e-mail, letters, etc). Development of tools and collection processes;
•Organization and direct participation (as Tech Lead/Business analytic/PM/PO) in project activities at all stages:
-business requirements analysis, subject area, defining of functional requirements;
-system analysis and setting of technical tasks;
-organizing an effective process of software development and support;
-management and quality control of software development lifecycle, deadline driven management
- verification of project implementation for compliance with initial requirements
•Budgeting and business planning of IT expenses (drawing up specifications, coordination and purchase of equipment and software). Cost optimization, planning and control of investment and operating costs;
•IT personnel management. Recruitment, mentoring, KPI control;
•Interaction with suppliers and partners (integrators, outsourcing companies, providers). Service and price market monitoring, contract management, control and organization of joint projects;

Achievements:
— Contact center setup and development for PDL projects like https://szybkagotowka.pl, https://freezl.es, https://bistrozaim.ua, https://freezl.pl, https://doc.guru, https://ekassa.pl (verification, support, debt collection departments)
— Integration of CRM Delta M Collection - system for automation and management of the debt collection processes and portfolios. Business was provided with full value tool for operational management of debt collection strategies on stages beginning from pre-collection till legal; development costs have been reduced; efficiency has been improved by 40%

Chief Information Officer

с 11.2014 по 11.2015 (1 год)
CCG / Credit Collection Group, Kyiv (Debt collection)

• Ensuring uninterrupted operation and availability of all IT systems, servers and services of the company
• Development and implementation of IT-strategy taking into account needs and specifics of business;
• IT project management, including development of an internal CRM/BPM software system for Debt collection processes (pre, soft, hard, legal);
• Personnel management of IT department stuff (Java Developers, Oracle Developers, DBA, PM, QA, CCNA, SysAdmins, HelpDesks). Setting goals and tasks, quality control and deadlines;
• Planning and budgeting of IT expenses, control, cost optimization and IT budget execution;
• Technical support organization for users 24x7x365;
• Working out of the designed and technical documentation, regulations and procedures of an information technology service. Implementation of KPI/SLA for IT;
• Communication with external contractors, integrators, service providers;
• Development, implementation and maintenance of information security policies

Achievements:
— Implementation of Genesys Contact center technologies with outbound dialer and integration it with developed CRM allowed to increase connects rate by up to 70% when compared to dialing manually
—Installing of Call Progress Detection solution achieved an answering machine detection and silent rate in the range of 82%-92% which increased amount of useful calls on 60%
—Own developed CRM system(Java+Oracle) gave all necessary tools for debt collection processes on stages pre, soft, hard and legal

Head of the Telecommunications Department

с 11.2009 по 11.2014 (5 лет)
CCG / Credit Collection Group, Kyiv (Debt collection)

• Administration of whole software package based on the Genesys Contact Center solution: Framework, Management, Routing, Reporting Layers.
• Lead in integration of the "pilot" projects and solutions according to the business needs (Predictive dialer, Call progress detection, Recording systems, High availability, WFM, QM, Speech Recognition, Text to Speech, etc.)
• Administration of Windows Server 2003-2008 (Dedicated + VMware), CentOS (Asterisk).
• Taking active part in development of contact center CRM system (Java+Oracle)
• Organization of technical support for 4 sites (Kyiv, Moscow, Astana, Nizhny Novgorod)
• Develop and implement business strategies for routing incoming and outgoing calls
• Implementation of the Interactive voice response technology (IVR/IVM) based on the Genesys Voice Platform. Design scripts, sound patterns etc.
• Complex data and Statistical analysis. Building a system of analytical reports based on Oracle database.
• Design, document, and effectively articulates system enhancements to resolve Contact Center challenges.
• Present, communicate, and convey technically advanced information to all levels of the organization
• Office telephony setup and service
• Interaction with integrators, telephony service providers. The whole cycle of troubleshooting.

Programmer-engineer

с 04.2007 по 11.2009 (2 года 7 месяцев)
South-Ukraine nuclear power plant (SUNPP), Yuzhnoukrainsk (Nuclear power plant)

• Implementation and support of ERP – system “Parus-Enterprise 8” (on Oracle). Development of additional applications, procedures, analytical functions, triggers, packages, views. Development of reports with use of different report generators, including OLAP – technologies. Database modeling. Query optimization.
• Developing and overpatching of the software “Human Resource Management” (SUNPP). Additional modules creating. Development of the database and reports (functions, procedures, triggers, packages, views, etc)

Tier 2 Technical Support Specialist

с 09.2006 по 04.2007 (7 месяцев)
“Hosting Max” corp. (GeekSoft, Hostopia), Mykolaiv (Hosting, TS)

•Technical support of web hosting, Website OS, Web mail, mail, FTP, ASP, SSL, ASP.net, Front Page Cold Fusion MX.
•Troubleshooting of databases issues, websites, FTP, e-mail.
•Communication with the customers.

Technologies: Website OS, EasySiteWizard, Web mail, mail, FTP, ASP, SSL, ASP.net, Front Page, Cold Fusion MX. OS Unix/Windows. MS SQL, Oracle, MS Access, My SQL.

Senior system administrator

с 04.2004 по 11.2006 (2 года 7 месяцев)
Petro Mohyla Black Sea National University, Mykolaiv (Education and science)

Duties: Network and system administration.
Technologies: UNIX, Windows XP/2003NT/2000/’9x/Me in client server environment.

Образование

Petro Mohyla Black Sea National University, complex of the Kyiv-Mohyla Academy

Computer Science Faculty. Specialization: Intellectual systems of decisions making, Mykolaiv
Высшее, с 2001 по 2007 (6 лет)

Master’s degree in Computer Science.
*Third place according to rating 2019 of the higher education institutes for IT specialists in Ukraine (https://dou.ua/)

Дополнительное образование и сертификаты

Asterisk PBX course

2013

Знания и навыки

Знание языков

• Украинский — свободно
• Английский — выше среднего
• Немецкий — начинающий
• Русский — свободно

Рекомендации

On Demand

On Demand

Дополнительная информация

Soft skills:

Strategic thinking
Targeting goals
Team Management
Negotiating
Controlling financials
Organizing