Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/2534346

Опыт работы

Advanced Technical Support

с 07.2022 по 06.2023 (11 месяцев)
Nextiva, Дистанційно (IT)

Responsibilities:
* troubleshooting audio quality issues related to the customer network;
* diagnostics of the customer’s local network: bandwidth, packet loss, jitter;
* assistance in setting up the router or firewall and adding firewall access rules;
* call centers set up;
* CRM integration with the Nextiva system;
* notate tickets in Salesforce CRM.

Technical Support

с 03.2021 по 07.2022 (1 год 4 месяца)
Nextiva, Дистанційно (IT)

Responsibilities:
* solve customers' general problems, questions, or tasks via phone;
* assist new customers with initial set up of their phone system accounts: auto-attendants, voicemails, BLF, call flows, call groups etc;
* accurately answer a variety of technical questions about Nextiva's services;
* notate tickets in Nextiva's CRM;
* set up and troubleshooting of VoIP phones, mobile and desktop applications, fax bridges.

Manager

с 11.2018 по 12.2020 (2 года 1 месяц)
Lime Consulting, Киев (IT)

- learning the computer programs developed for the company and working with them;
- working with corporate chats and database;
- communicating with English speaking customers by E-mail, analyzing their problems;
- sorting and transferring the information from customers to the relevant department;
- customer identification.

Образование

National Pedagogical Dragomanov University

Faculty of Ecology and environmental protection, Киев
Высшее, с 2010 по 2015 (4 года 8 месяцев)

Дополнительное образование и сертификаты

IT Education Academy

2023, 7 місяців

Знания и навыки

Знание языков

• Украинский — свободно
• Английский — выше среднего

Дополнительная информация

SKILLS:

Knowledge of C++
Object-oriented programming
Knowledge of STL
Basic knowledge of Python
Basic knowledge of JavaScript
Experience with GitHub and Visual Studio IDE
Strong troubleshooting skills
Attention to detail
Time Management
Сommunication